Warren's Carpet One Floor & HomeReviews of warrenscarpetone.com

Installer did not have strip for end of carpet to hall, said he thought looked better. He thought he broke a closet door, said he wasn't supposed to take door down. Found part after he left not broken just fell off.

I picked out a remnant that needed to be shortened and they never shortened it. So I discovered it after I had gotten home and it didn't fit in the room. I had to take it back and they did fix it at no charge. I also had a runner installed in my front hall and stairs. It was suppose to be bound along the sides, they did not bind it yet I was charged for the binding. It also took the installer much longer because it was not cut prior and the installer had to use alot of tacks to put it in. It looks alright but I feel it could look better if it was done they way I was told it would be done. They never followed up with me about getting the doors cut, I had to call them. Basically overall the customer service it just not there. I have since found a different place with just as many remnants to choose from and better $$.

I've used them before, did not show up on day they said. Tried again with another property, showed up late, quality of work this time was not good. Will be getting carpeting in another property soon, needless to say I will NOT be using them. Communication is not good, and the floor installed in the kitchen is definitely not professional. Carpet seems ok, bathroom floor is good. For the price, I feel I should be happy, really was not.

Our new floor is really nice but the installers were very irresponsible. They were over two hours late arriving, in the process of installation put gouges in the walls all around the room more than a foot higher than the floor! Warren himself came to inspect damage and said it wasn't their fault but he would fix it. On repair date same guys showed up FIVE hours late and claimed someone did the damage to make them look bad but no one was there between the time they left and 45 minutes later when we showed up to check their work before making final payment. They bought the same paint that was used on walls to fix them and said they just paid 90 dollars for it when I knew for a fact that it's only 50,less if on sale! We have used Wardens in the past but after this experience we will go elsewhere for carpet and flooring needs. With regard to owner response below, your discount offer should have been made on this purchase not on a future one. Would have gone a long way in changing our decision not to do business with your company in the future. As sorry as we were about the death of one of your installers, we think your replacements were completely irresponsible both in the initial install and in the repair of damages they caused.