WatchCo.comReviews of watchco.com

Reply from WatchCo.comApr 4, 2018

Hello, We are very confused by your review. We have not processed any returns for this order because it was just placed a few hours ago. Nor do we see any other orders under your name or email address. We are not Amazon--are you confusing us with them or another company? Please let us know here or at [email protected] Thanks!

Reply from WatchCo.comFeb 8, 2017

I am very sorry to hear this! We already replied to your email but are not sure why you have not received it yet. Would you prefer the order to be refunded or reshipped? Just reply to the email we sent you to let us know. Thanks!!

Reply from WatchCo.comJan 28, 2017

Hello Derek, I sincerely apologize about your confusion with our site! We had already sent you an email stating we would cover the costs of return shipping so no expense would be charged to you. The watch you chose the second time is a much more exquisite and complicated piece, hence the price difference between the two different watches. Please let me know if there's anything further I can do to improve your experience with us by replying to any of our emails we sent you. Thanks again, Derek!!

Reply from WatchCo.comJan 10, 2017

Hello mark, I sincerely apologize for any confusion caused on this order. Can you forward us the emails you said you did not receive a response to? We do not have any emails from you that were not promptly answered. We also sent out an order confirmation email and a shipping confirmation email to the email address you provided. Did they end up in your SPAM folder? Also, the type of shipping you chose, First Class Mail International, usually takes seven-to-10 business days, which are 10-to-14 regular days depending on the time it takes to clear customs. According to the tracking, your order was delivered within that time frame. Is there anything else I can do for you to make your interaction with us significantly better? Just name it! :) Please let me know at your earliest convenience. All that we would ask is that you respond to any of the emails or voice mails we have left. Thanks, mark!

Reply from WatchCo.comJan 23, 2017

Hello Shiri, I am very sorry for any confusion on this order. I noticed the SPAM emails you said you received from us were the emails you requested replies to with order status and tracking information. Since you were not logged into your account when you placed the order, it did not show up on your account when you logged into the site. I show that the order was delivered and since refunded after you sent it back to us. Can you elaborate on what you mean by "repeat themselves and none of them have actually provided any information on my shipment status or tracking information"? All of the emails we have sent you had updates listed in them. We have already refunded your order in full, and offered you gift certificates, free merchandise as well as cash, never expecting anything in return (especially not a changed review). If there is nothing we can do for you, so be it. We informed TrustPilot that you have not responded to our emails, and it was TrustPilot that continually told us to email you (they will corroborate this if you ask them). The review you posted being modified is irrelevant to us. If you feel like it's accurate, then leave it up please! :) Our goal is to improve your experience with our company with or without a review--we only care about that, not your review. Since nearly half a year went by after we refunded your order in full, it was not believable to us that your review was going to be changed anytime soon without us contacting you first. Since we believed you still had a bad interaction with us based on your review still being listed, we finally decided to reach out to you, and TrustPilot requested that we continue to do so. If there's nothing else we can do, no worries! We've moved on and hope you can find a way to do so also. We'd rather have our customer service described as "overbearing" rather than non-existent anyway, so thank you. :) Be well! Thanks, Shiri!

Reply from WatchCo.comFeb 6, 2018

Hello, Since we have not been able to get any of our emails or voice mails we sent to you answered, we are trying to reach you here. We apologize for any confusion, but the item you ordered was indeed listed as out-of-stock on the site when you placed the order for them. We received both emails you sent, replied to both of them and canceled your order. Your order has been canceled and was only pre-authorized, never officially charged. This was voided off, telling the bank/credit card company that we would not be accepting the funds. This applies to your account within two-to-three business days. You also were not offered a "stock" model. You were offered an "in-stock" model per our emails to you. Since all of these items are kept on shelves and warehouses, they have never been tried on or touched by anyone else. We would never think to offer a lower quality product. We're also confused how you knew we offered you this since we only offered the in-stock model via the emails you stated you never received. Can you help us clear this up so we can improve your experience with our company? There are a lot of issues with your review that do not match up with what we have records of on our end. Please contact us here if you do not want to reply to our emails or phone calls. Thank you!

Reply from WatchCo.comJan 27, 2017

I am very sorry about your confusion on this order! This was shipped out immediately when the fulfillment center reopened on Monday sine you place the order on Friday night. It was indeed shipped 2-Day Air, and arrived on time to you, but we refunded the shipping cost anyway as a show of goodwill. Please let us know if there is anything further we can do for you on this! Thanks for choosing us! :)

Reply from WatchCo.comOct 30, 2015

Hi, Daniel! I'm sorry you were confused on the shipping! You've probably already noticed by now that the free shipping option is advertised on our site for orders of $50 or more, which is why your band did not qualify. In any event, I voided your payment, but the strap is already on its way to you. Please enjoy it with our compliments for the mis-understanding! Thanks, Daniel!