Great
Based on 58 reviews
Web Builder LLC4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Web Builder LLC is a leading provider of comprehensive web solutions, specializing in website development, e-commerce development, marketing, and maintenance services. With a team of skilled professionals and a proven track record of delivering exceptional results, we empower businesses to establish a strong online presence and drive success in the digital realm. At Web Builder LLC, we understand the importance of effective e-commerce solutions for businesses looking to thrive in the online marketplace. Our e-commerce development services are designed to help clients optimize their online stores, streamline operations, and enhance customer experiences. From intuitive product catalogs to secure payment gateways, we build robust e-commerce platforms that fuel growth and increase revenue.
Web Builder LLC (webbuilderllc.com) has 58 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
58 approved reviews, newest moderated first
Tammie W.
They went above and beyond for me. The guys are great they are a great team. This was my first experience in building a website. There were questions I didn't know to ask and they were patient and explained everything. They were sure to get clarification from me on what I wanted. I think the one important thing to know is what charges are coming start to finish.
Kailyn M.
If I could give 0 stars I would. I used Web Builder LLC for my website design starting in April of this year. I wanted my website to be done on Shopify. From the very beginning, Alfie, who was part of the design team, tried to convince me to use a different ecommerce web design site (like wordpress). When I prompted him with "oh I thought that you all were experts in shopify that is why I went with you all" he responded very rudely and every time thereafter was very abrupt and rude to me. In my contract, it was stated that the total time for the website to be done would be 2-4 weeks. My website was not done until July 10th of this year (a little over 11 weeks after they started). When I tried to get my money back when I was unsatisfied, they let me know that their "100% money back guarentee" was only for the very beginning of the design phase. I had to go through about 3 different pages on their website to finally find where it stated that (I should have known it was a scam, but they were sneaky and dishonest about it). I spoke to 3 different customer service representatives until I was told that they would call me back in 10 minutes about my money back. After OVER AN HOUR, they called me back and let me know that there would be no money back. I have sound recordings of one of the supervisors on the financial team yelling at me, and I will say, I did raise my voice back because I was tired of being treated as they were treating me. They also stated that the timing on the contract didn't mean anything, and that my website needed more time than that. This phone call was on June 7, and I believe that the person that was on this phone call with me was Liam Paul but I do not remember. It was also stated to me that if I was not satisfied with the website within the next three business days, that I would get between 20 and 50% of my payment back. That never happened, and they STILL did not finish the site until July 10. My customers are still having problems on their end with ordering, unfortunately I am going to have to hire a different company/individual who is ACTUALLY good at Shopify website building to help me redo the site and fix errors left by Web Builder. These people are not reliable, do not hire them.
Reply from Web Builder LLCNov 8, 2024
Dear Kailyn Madole, We are truly sorry to hear that your experience with us was not as expected. We take all feedback seriously, and we apologize for any frustration caused. We would like to clarify that your Project Manager obtained your acknowledgment to mark the project as "closed and delivered." Following this, we did not receive any emails from you raising concerns or requesting a refund. Our usual revision turnaround time is 24-48 hours, but we made an exception for your project, prioritizing daily revisions to ensure your satisfaction. Additionally, we understand that SEO is critical for the success of your website. As you were unable to bear the cost for Search Engine Optimization, our Account Manager went above and beyond to provide this service for free. Despite having paid resources for SEO, we made an exception and worked diligently on your website’s SEO for three months. This was done to ensure proper website indexing and improve its visibility in search recommendations, understanding the importance of your business's online presence. After seeing your negative review, we attempted to contact you via phone and email to address your concerns. Unfortunately, you requested no further contact and blocked our attempts to reach out. We truly wanted to resolve this issue with you directly but were unable to do so. We apologize if there was any confusion regarding our refund policy, and we are sorry that we did not meet your expectations. If you are open to further discussion, we would welcome the opportunity to address your concerns. Best Regards, Customer Support
Paul S.
Web Builder built a fantastic website and was receptive to my ideas and comments throughout the process. They also responded in a timely manner, and I would highly recommend their services.
MR
David Johnson is the ultimate professional. He is polite, helpful, and communicates very well. He is excellent at follow-up. When he says he will do something, he gets it done in a professional and timely manner. David is someone you can trust to get things right the first time.
dw
If I could give zero stars, I would. I've never worked with a group so incapable of listening. They call unexpectedly and expect immediate availability, but when it comes to scheduled calls, they are consistently late and then notify me to join when it suits them. They even asked me to meet at midnight! The project, which was supposed to be completed in two weeks according to my payment receipt, has dragged on for over five weeks with no clear end in sight, leaving me increasingly doubtful. When I requested some form of compensation for the delay, they resisted. They repeatedly asked for images I had already provided multiple times. They kept assuring me "no worries" while asking questions I had already answered, wasting more time. They used artwork I explicitly stated I wouldn't use in my store. The mockups were inconsistent, with different colors on the same product images. For example, one hoodie had brown cuffs and another had white cuffs, even though they were supposed to be the same product. One image was even placed sideways, making it hard to identify. Despite their claims of quality control, I saw no evidence of it. They misspelled my name and other words in emails. I could go on, but suffice it to say, don't waste your time like I did. You never get that time back.
Reply from Web Builder LLCAug 28, 2024
Dear Diane, Thank you for your feedback. We deeply regret that your experience with Web Builder LLC did not meet your expectations. We value all client input and take your concerns seriously. Regarding your project, I want to clarify that we have already issued a full refund, as stated by our Project Manager. Your project required extensive work, including 3D product images and detailed design elements, which was challenging given the budget constraints. If you have any further concerns or need additional assistance, please feel free to reach out. Quality Assurance Team, Web Builder LLC
Sandra G.
David, my web representative, was very accommodating with my busy schedule and sought to fulfill all my suggestions to update my website.
REINALDO R.
Excellent customer service, great services ,thanks all the team excellent job
Kyle N.
Robert S. has been working hard to complete my website. He is taking the time to teach me how to make changes to it. I appreciate his hard work.
