Reply from Web Host ProMay 15, 2020
We found your account and you requested it to be cancelled!
A cancellation request exists for this item and so it will not be invoiced when due
Reason: Had an idea for a grief website, never used it. Will not continue this this site at this time.
keeperofourstars.com
Why would you write such a bad review when you cancelled the account?
I'm sorry for the bad feelings. I know what it's like to have a company take advance of me and it's a horrible feeling. We would never do anything anything like this though. I know everyone that works here personally and they are good people that care very much about all of our customers., no matter how much you are paying. You kind of have to ask, why would we stop your account early? We simply would not unless you told us to. There would be no reason, and our system would not allow it without manually overriding it.
We always work hard to build personal great relationships with our customers.
For hosting we send out emails to the email on file weeks before due dates, a couple days before, on the due date, days after, and a week after. At two weeks after we suspend the account for non payment. We will even extend due dates if people just ask. Our goal way beyond making money from one customer is to form a long relationship. After 20 days if we do not get any communication or payment, we will remove the account. We have an easy back up system if you think you might not be around for the due date. this is allows you to keep a full copy on your computer or say an online file storage service that you can restore anytime. Many host block the back up system in cPanel to prevent customers from using the back up on another host. We would never do this.
With domains, we send an email 2 months before the due, 1 month before, weeks before, days before, on the due date, days after, a week after, and two weeks after. In some cases you can still renew a domain a month after it's due. This is up to Icann, they will decide to change the domain into a redemption status, which costs a lot of money to restore. We have no control over this, so we do highly recommend paying your bill before it's due or on time to make sure your domain name is safe. We do only charge the same fee they charge us to restore a domain in redemption when most domain services try to make money from this bad situation.
We can't say why you didn't get the emails about your hosting or domain. We suggest using Gmail if you have to use a free email. They have the most reliable receiving rates. Microsoft email like Hotmail, Live, and Outlook, have the worst receiving rates.
We also sometimes have older backups, so if your account is stopped from being past due, we can check our older backups to see if we get lucky. But again, we highly suggest paying your bill before or when it's due to make sure your website and domain is 100% safe. Or contact us if you are not able to pay your bill. We can overwrite the system to give you more time.
