Martine D.
What's "good"? What's "fair"
After receiving my device, they said my device was in "fair" condition because of scratches. But according to their own description of conditions, minor scratches are considered "good" ("fair" would be excessive scratches, which my device did not have). They changed the price they had offered for my device. I did complain about this discrepancy in definition and they offered a bit more, but not as much as what they had originally offered. I didn't want the device sent back to me because the whole point of recycling my device is to help the environment, shipping items back and forth would defeat the whole purpose.