WelaxReviews of welaxhome.com

Reply from WelaxSep 24, 2026

Hello, We sincerely apologize for the unpleasant experience. Your after-sales case has been escalated for further handling. A senior customer service representative has already contacted you and arranged for the replacement parts to be sent; please check your email and communicate with her directly. If you have any further questions, please feel free to contact us at any time. Customer satisfaction is always our top priority. Best regards, Welax Customer Service Team

Reply from WelaxSep 21, 2026

Hello Elvira, We sincerely apologize for the unpleasant experience. We have arranged for a senior customer service representative to contact you with a solution. Please check your email; should you have any questions, feel free to contact us via our official email address. We are committed to ensuring your rights are fully protected. Best regards, Customer Service Manager, Welax

Reply from WelaxSep 14, 2026

Dear Customer, Thank you for your feedback. We sincerely apologize for any frustration caused. Regarding your order, we noticed that a chargeback request was filed and the bank has already initiated the refund process. As the funds have been reverted, we are unable to fulfill the order at no cost. We truly regret that we couldn't resolve this to your satisfaction and apologize for any inconvenience. We hope to serve you better in the future. Sincerely The Welax Support Team

Reply from WelaxMay 9, 2026

Dear Customer, We apologize for any inconvenience. Due to the characteristics of compressed sofas, they need to be left to stand for 72 hours to fully recover their shape. The longer the resting time, the better the shape will be restored. Our senior customer service team has contacted you via email and provided a solution. Please check your email. Sincerely, The Welax Support Team

Reply from WelaxMay 7, 2026

Dear Customer, We sincerely apologize for the inconvenience and frustration this situation may have caused. Please understand that we shipped your order using Express delivery, which is currently the fastest service available through our logistics network. Our senior support team has already contacted you via email with the latest status update regarding your shipment. Going forward, if you require an urgent solution for future orders, please feel free to reach out to our support team directly, and we will do our utmost to accommodate your needs. Thank you for your understanding and patience. We value your business and remain committed to improving your experience with us. Sincerely The Welax Support Team

Reply from WelaxDec 25, 2025

Dear Customer, Thank you for your purchase and for taking the time to share your feedback with us. To ensure your sofa achieves optimal comfort, please note the following important care instructions: After unboxing, allow the sofa to fully expand for 3-5 days. This waiting period is crucial as the sofa undergoes compression during shipping. The natural expansion process will significantly enhance its loftiness and overall softness, delivering the comfort experience intended in its design. Thank you for your patience and understanding. Sincerely The Welax Support Team

Reply from WelaxDec 18, 2025

Dear customer, Thank you for sharing your feedback with us. We understand your disappointment at not winning and we apologize for any frustration this may cause. At the same time, we would also like to take this opportunity to introduce to you how this promotion is conducted: For our Black Friday Half Price event, winners are publicly announced on our social media channels. We are committed to upholding the principles of fairness, transparency and openness in all promotional activities and take every step to ensure that the entire process is fair for everyone involved. If you have any further questions or concerns, please feel free to contact us. We greatly value your support and participation. Sincerely, The Welax Support Team

Reply from WelaxDec 11, 2025

Dear Customer, Thank you for taking the time to share your feedback, and please accept our sincere apologies for any disappointment caused regarding your recent order with Welax. We value your input and would like to provide further clarity on the situation to ensure transparency. When you initially contacted us to cancel your sofa order due to a preference for exploring other color and style options, we first offered to arrange an exchange for a different color, hoping to better accommodate your needs. After you declined that option, we immediately proceeded to cancel the order and initiate the refund process as requested. Please note that refunds typically require three to five business days​ to be fully processed and reflected in your account. As the timeline included a weekend, this may have contributed to a perceived delay in the refund posting. We sincerely regret any concern or inconvenience this may have caused. Should you have any further questions or require assistance, please do not hesitate to contact our customer support team directly. We are committed to ensuring your complete satisfaction and are here to help. Thank you for giving us the opportunity to clarify, and for your understanding. We are dedicated to supporting your continued success and maintaining the quality you expect from us. Sincerely, The Welax Support Team