Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About WellaWhite
WellaWhite makes at-home dental care products designed to help keep your teeth clean and your smile bright. The range covers everyday oral hygiene and cosmetic whitening, so you can build a complete routine at home.The WellaWhite lineup includes four products. The Electric Toothbrush offers multiple adjustable cleaning modes, including gentler settings for sensitive teeth and gums, and is rechargeable and easy to pack for travel. The Water Flosser uses a stream of water to clean between teeth and along the gumline, with adjustable pressure levels, quiet operation, and a cordless, rechargeable design that’s handy for braces and on-the-go use. For whitening, the Teeth Whitening Kit offers short at-home sessions of around 15 minutes that you can do while going about your day, and the Teeth Whitening Foam provides an easy way to help lift everyday surface stains from coffee, tea, and other foods.WellaWhite products are designed with sensitive teeth in mind and are simple to use as part of your daily routine. They work best alongside regular brushing and flossing, and are not a replacement for routine dental checkups.
WellaWhite (wellawhite.com) has 186 customer reviews on Folks Told, with an average rating of 1.5 out of 5.
Total scam company. Like many others I too was duped on their website and was billed for 4 products instead of one. Had same experience as many others when I contacted the company. DO NOT PURCHASE FROM THIS COMPANY. The products are very poor quality also.
Reply from WellaWhiteApr 1, 2026
Hello Patricia,
Thank you for your feedback.
While we understand that the product didn't meet your expectations, Wellawhite is a legitimate business. We ship real orders, and we have a clear return and refund policy in place.
To make sure this will be taken care of, we've assigned an agent to look over your situation and help you accordingly.
Please check your inbox for further assistance.
Best regards,
Britney from WellaWhite
JE
Jean
Be very careful when ordering, better still don’t buy from Wellawhite
I wanted to buy one toothbrush as soon as I had put in my PayPal details they took the money without showing any invoice they had taken postage and a guarantee cost without any notification. On trying to find the invoice I clicked on a page and found I’d bought another three and the money taken from the PayPal account. All emails are answered with AI so no cancellation policy just told to return them and after reading trustpilot I find they won’t take returns either. Be very careful using the website.
Reply from WellaWhiteMar 28, 2026
UPDATE
Hi Jean,
Thank you for this information.
Your case has been escalated and a support agent is now reviewing the situation to ensure this is resolved promptly. We appreciate your patience and will follow up shortly.
_______________________
Hello Jean,
We appreciate you bringing this to our attention.
For clarity, when it comes to the order, any add-ons, such as warranties or extra items, must be actively selected and confirmed before the order is finalized. Our shipping system is partially automated to ensure that orders are dispatched as quickly as possible, which unfortunately means we are unable to intervene once an order has already been shipped.
All returns are processed in accordance with our return policy. As we could not locate your order based on this review alone, we have sent you a separate request for further information. Please make sure to check your email inbox for our message whenever you have a moment.
Let's keep in touch,
Britney from WellaWhite
PM
Pete & Max R.
Be warned ...
A quick update, to say I did get all my money back after explaining I'd gone to citizens advice/trading standards. Citizens advice have logged a case. Please select the refund option if you've paid via PayPal and/or email the support address immediately. Please read below and be persistent. There is a UK address for returning unwanted items.
Original post:
Like many others, I ordered 1 toothbrush and ended up with multiple, and a massive sum taken from our account. It can't be a coincidence that this is happening to so many people. I wrote within seconds of seeing the order email, asking that the order be cancelled, as I hadn't asked for multiple toothbrushes. I was emailed back immediately and told the orders are pre batched and mine had already been processed/dispatched. I then received the order confirmation email of the order being processed a while later, and then a 'your item is being shipped' email 2 days later! When the items arrived 12 days later, all the boxes were damaged, and the items are plastic and of poor quality. I emailed to ask for the return details as there were none with the goods, only to be told that I couldn't return them due to hygiene reasons. Ironically there is an offer for a '30 day trial and return if not satisfied', on the website. The terms and conditions on the website state items will be refunded if you contact the support team within 30 days, a return code and address will then be provided for returning the goods. At this stage I immediately applied via PayPal for a refund and explained I will contact citizens advice, trading standards, and the consumer ombudsman. I was immediately sent the details for returning the items and an assurance of a 100% refund. I have to pay for postage and show proof of return, which I don't have a problem with, as long as I can return these unwanted items and get my money back. Of course, I haven't got my money back yet, but I will persist. Please do the same.
Reply from WellaWhiteApr 1, 2026
Hello there,
Thank you for your feedback.
We value transparency, take all concerns seriously, and aim to ensure customers feel informed and confident throughout the purchasing process. After reviewing your order, we can confirm that all charges have been fully refunded.
If you have any further questions regarding this case, please feel free to contact our support team.
Best regards,
Britney from WellaWhite
JE
Jess
Disappointed buyer
I placed an order on March 19th for two toothbrushes—one pack for myself and one for my husband. When I checked my confirmation email, I saw that I had been charged for five toothbrushes: a pack of 2 and a pack of 3. I immediately contacted customer service to cancel the pack of 3.Despite this, the pack of 3 was not cancelled. It was delivered anyway, and I was charged 254.19 CAD for an item I explicitly requested to cancel. To make matters worse, the product quality is far below expectations. This is unacceptable. I followed the proper steps to correct the order, yet I was overcharged and sent an item I did not want. A very disappointed Canadian customer.
Reply from WellaWhiteMar 29, 2026
Hello Jess,
Thank you for your feedback. The experience you described is certainly not what we strive to provide for our customers.
For clarity, an order is created only after checkout is completed and payment is confirmed. Any add-ons or additional units of the WellaWhite, must be explicitly selected and confirmed by the customer before the order is finalized. Additionally, our shipping system is partially automated to ensure that orders are dispatched as quickly as possible, which unfortunately means we are unable to intervene once an order has already been shipped.
At this stage, we want to learn more what happened with your WellaWhite and assist you accordingly. As we could not locate your order based on this review alone, we have sent you a separate request for further information.
Please make sure to check your email inbox for our message whenever you have a moment.
Let's keep in touch,
Britney from WellaWhite
CU
customer
Wish I had read these reviews before…
Wish I had read these reviews before ordering. Absolute scam. I ordered an electric toothbrush for £24.99 and paid on my card they took payment of £132. 72. I notice this within two hours of ordering and contacted customer services who told me that they could not stop the order as it had been shipped but I could return the item within 30 days and have a refund. The packaged arrived with four electric toothbrushes. I have sent several emails to customer services who say they cannot refund due to hygiene reasons eventhough I have not opened or used any of the toothbrushes.
After writting this review. Wellawhite are going to refund me 50% of what I paid and said to keep the products and are sorry for the confusion. Maybe it is their website that is confusing.
Reply from WellaWhiteMar 21, 2026
UPDATE
Hi there,
Thank you for sharing your details.
Your order has been located, and a support agent is now reviewing the situation to ensure this is resolved promptly. We appreciate your patience and will follow up shortly.
__________________
Hello there,
Thank you for your feedback.
For clarity, the total price of the order depends on how many units of WellaWhite or any add-ons that customer selects during the checkout. Our shipping system is partially automated to ensure prompt dispatch, so we’re unable to make changes once an order has shipped. In some cases, we confirm the shipping address after dispatch, simply to ensure it reaches you without any issues.
With that in mind, we’d like the opportunity to review your order and explore how we can assist at this stage. Since we couldn’t locate your order based on this review alone, we’ve sent you a separate request for additional details.
Please check your inbox for our message when you get a chance.
Looking forward to staying in touch
Britney from WellaWhite
AB
Ari B.
Fraudulent charges
This company charges people for items they did not order and then refuses to provide refunds. This is clearly a pattern from reading the other reviews. Do not order from them.
Reply from WellaWhiteMar 21, 2026
Hello Ari,
Thank you for taking the time to share your feedback.
For transparency, WellaWhite is a legitimate business, and we process all returns and refunds according to the policy on our website.
After locating your communication with our customer support team, we can see that the situation was resolved in the meantime.
If you have any further questions, please feel free to reach out. We’re always happy to help.
Best regards,
Britney from WellaWhite
JA
jill A.
Do not deal with this company
I ordered from this company and within minutes tried to cancel the order. I was told that it had been processed, could not be cancelled, but I could return the items as soon ad I received them. I received 9, yes 9 toothbrushes !! I rang customer services and spoke to Marc, who found the order and said he would send an email with details of how to return the items. He did send an email, but it said I couldn’t send them back due to hygiene reasons, none of this was mentioned when I spoke to him. The toothbrushes have not been opened, so I can see no reason why they can’t be returned. Do not deal with this company, absolute crooks in my opinion.
Reply from WellaWhiteApr 1, 2026
Hello Jill,
Thank you for your feedback.
We understand your concern and take all cases seriously. For hygiene and safety reasons, personal care items such as toothbrushes cannot be returned once shipped. This ensures the safety and protection of all customers.
You can review our hygiene-sensitive return policy or reach out to our support team if further clarification is needed.
Best regards,
Britney from WellaWhite
WI
Will
No response after emails about order
My order arrived a week ago and I have tried to contact them every day about the order, but keep receiving an automated response. They seem to totally ignore their customers once they have received your money.
Reply from WellaWhiteMar 21, 2026
Hello Will,
We always strive to provide our customers with the best experience, from the purchasing process through to clear and timely communication. We regret to hear that your experience did not meet that standard. Your feedback is extremely valuable and will help us improve.
We want to learn more what happened with your WellaWhite. As we could not locate your order based on this review alone, we have sent you a separate request for further information.
Please make sure to check your email inbox for our message whenever you have a moment.
Let's keep in touch,
Britney from WellaWhite
