WellBeforeReviews of wellbefore.com

Reply from WellBeforeMar 8, 2023

Hi Roger, we are sorry to know the rates were this high. If you allow us to clarify, unfortunately we are unable to control rates from couriers, as these prices come directly from them. Unfortunately this mean we can't handle their rates or add any other amount (please consider we provide the fulfillment service for free). As compensation, and even if it's not on us, we've sent you a notification to your inbox, hoping this helps to keep your trust and business with us. If you ever have any other questions, let us know. We will be more than happy to help through our customer service lines. We are 24/7 and 1 click away to provide assistance.

Reply from WellBeforeMar 1, 2023

Hi Kathleen, we are sorry to know you felt a nightmare the fact to control a subscription. We hope we can clarify. After checking your case, it seems you were making purchases from our site without an active account but with a subscription on it, and thus the reason you weren't able to find these. However, for our customers that don't want to activate an account with us, but keep a subscription like you, we offer the customer service lines 24/7 open and ready to help you to edit, change, re schedule or even cancel your subscriptions. To help you out to check your subscriptions on your own, we sent you an account activation invitation, so you can confirm anything that might be active, but so far there's nothing. We hope this had clarified your concern, let us know if you have any other through our customer service lines! Stay safe.

Reply from WellBeforeFeb 16, 2023

Hi Eileen, we are sorry to know you were not happy with our products, and thank you for trying to receive the products with the expected quality up to three times, but unfortunately neither of those we weren't able to fulfill your expectations as we did with many other customers. However, we hope our customer service team helped you in the previous two orders where you asked for a refund and we skipped the return of the products in order to speed things up. But please, if after three times you tested our products, and received our services and provided refunds with those exceptions, is there anything we are missing? What might be? Could you please let us know a bit more about your experience so we can improve after three experiences? We are here to help our customers, and this special case would help us understand. Feel free to reach out to our customer service email to let us know your further feedback to know your quality requirements. Stay safe.

Reply from WellBeforeFeb 3, 2023

Hi Joshua, we are sorry to know you felt this way with your order, and we hope we can clarify a bit more. As we stated on our site, and we hope you understand, we can only file claims for orders that are reported within the 14 calendar days upon their delivery confirmation, and this solution can be processed once per order, without exceptions. Please note that even with that option we are open to be flexible when we need to amend when applies, but the report must happen within the same timeframe if the solution accepted is a reshipment, which is your case where you reported once in your first order, and we gladly processed a reshipment, but once this one arrived, several weeks has passed before knowing you needed another exchange, which was not possible given the fact the order was reshipment already. Once again, we are sorry to not being able to help this time, and we hope you understand the policies. We wish you the best of luck and stay safe.

Reply from WellBeforeJan 30, 2023

Hi customer, we are so sorry to know this had happened, and by a second chance! We hope you understand we are unable to control how couriers deliver their packages, but even if it's not on us, and after evaluating your case, we have decided to refund you in full your original order as a final compensation. Once again, we we sincerely apologize for the troubles, and rest assured we will be investigating this very unusual case, so you can come back and have your business with us. Stay safe.

Reply from WellBeforeJan 24, 2023

Hi Jen, We are sorry to know you had these difficulties with the subscription. Please always note we do our best to make our site as friendly as possible so these issues never happens, but if you ever find out with difficulties, please rest assured our customer service team will be there, 24/7 ready to provide assistance and help out the best way they can to solve your problem. Please note as well, we will be reaching out via email with further clarification on this to help you out for future references. If you need anything else, let us know. Stay tuned!

Reply from WellBeforeJan 3, 2023

Hi Carol, we are sorry to know you weren't able to find your account. After checking it, it seems you never activated it, but instead created the subscription for the KN95 masks only. To solve this, we already sent you an account activation link to help over. Please note we do not force our customers to activate accounts if they only want to purchase products as a way to make things easier, so instead they have the chance to contact our support service to process any edition, as we are open 24/7 to provide assistance, so feel free to either activate your account and manage your subscriptions, or reach our customer support team out. We hope this had helped to clarify your situation and improved your experience. Stay safe.

Reply from WellBeforeDec 30, 2022

Hi Lauren, thank you for your honest comments, and we're sorry to know you had such a bad experience with our service. After 10 orders, we are very sad to know you want to switch your masks source with Bonafide, but we understand if there were no successful experiences with us. If you allow us to clarify, after checking your issue through the chat with the manager included, we did our best to verify the case, and cared the most as we could to make the proper reshipment, just like you requested, even if it was out of the standard process to wait a few more days before the deadline. To clarify a bit more, the order seemed to be stuck in transit until the 20th, when you reached out to us, and we stated the delivery date showed as a system failure and we explained the best we could about this case, because we give a guarantee of 5-10 business days according to USPS that the order will be arriving with Economy shipments, and since this was reported as delivered the 24th, the timeframe during holidays has been met (if by any chance this order indeed was delivered, you may keep it including the reshipment which is planned to arrive anywhere during the day of December 30th) With that said, please let us know if by any chance the conversation with the manager and the agent went through a way where you checked we didn't care about your concern, and if the escalation didn't go as you expect so we read the whole interaction and verify where we weren't showed concern or care about you as customer. Our purpose is to help the customers the best we can always. Also, regarding the product being discontinued, please note we didn't discontinue it yet, but instead the product unfortunately has been out of stock for a while, and we weren't able to stock it on time due to other products' demands. As a family owned business, we are working to provide the products demanded to all of our customers, but sadly the priority is given to the ones with the highest demands first. We hope you understand, and as for your subscription, this remains active, and will reactivate the moment the product is back in stock. If you prefer to cancel it, you can do it through your account anytime, or by reaching out to us again. Finally, and regarding your previous experiences, may we ask if you can send us an email with the whole bad experiences you had with us and the service you received? Did our customer service didn't help when the orders had a defective? Did the carriers send the products damaged or broken? Were the products defective (may we ask to include pictures?)? Please feel free to tell us, because unfortunately, we do no have any email from you aside of the last conversation you had with our agents and manager to help. We will be more than happy to provide the assistance our customers need, and rest assured we never stop caring about you all. For now, have a nice day, stay safe and have a happy, healthy, and prosperous 2023.