Excellent
Based on 9,926 reviews
WellBefore4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
WellBefore is on a mission to provide the world with accessible and affordable personal protective equipment shipped quickly from our Dallas, TX warehouse straight to our customers' doors. Shipping time takes 2-5 days max anywhere in the US.
WellBefore (wellbefore.com) has 9,926 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
Showing 283 reviews with 1 star · Clear filters
Anthony
A month and a half still haven't received what I paid for
Reply from WellBeforeFeb 28, 2022
Dear Anthony, we are sorry for the troubles on your order and thanks for letting us know what happened. We've already processed an investigation, and the results and follow up were sent to your email. Please read them and let us know your feedback. We will be looking forward to your reply.
Selena D.
Never got my order!!!
Reply from WellBeforeFeb 28, 2022
Hi Selena, we are sorry to hear this the moment you reached out to us, and as you requested, we processed a refund of your order the moment you reported this to us. We've sent you more information about this through a follow up of the ticket you've opened in January about this, hoping this can help you out. Regards,
Tanya C.
Could not get info regarding when mask will be shipped. Terrible customer service. Was contacted by company and issued full refund.
Reply from WellBeforeFeb 28, 2022
Hi Tanya, we are sorry to know this had happened with your order. We would like to be more of help in the future, so we've sent you an email with further information we hope you will be able to read. We will be looking forward to hearing from you soon.
Displeased
Terrible. The home Covid test instructions were in Spanish, despite order form and packaging being in English. Initially reached out to customer service for English instructions with no response. Emailed them again, and the response was that I needed to respond to their response with a designated number for my email to reach a certain department. The final response from them- there’s no instructions in English, but here’s a video you can watch…..here’s the kicker: the free at home Covid tests the government sent out a few weeks ago are the same exact ones. Guess what? They have a set of English instructions! I won’t order from this company again.
Reply from WellBeforeFeb 26, 2022
Dear Lashanda, I'm truly sorry you had such issue with our service. By any means we are not prepared for cases like this, and we do have the instructions in a digital version in English, so let me guarantee you I will be sure to address this with my teammates and find the root of the problem, and of course, I've sent you an email about this so I can clarify a bit more of the situation. I hope this clarified what happened with a solution for you. Please stay tuned. Regards, Jeff
Lisa G.
Ordered 1/12/22, still don’t have them
Reply from WellBeforeMar 1, 2022
Dear Lisa, please note we have sent you an email to help you out with your issues. Could you please verify and reply to it? thank you! We will be looking forward to your reply.
Sharon K.
I ordered black kn95 masks which were packed in groups of five. They are so thick that they won’t make a seal when you breathe in. They did not look exactly like the picture on the site. I asked for a refund and they made it so complicated that I just kept them. I’m not impressed.
Reply from WellBeforeFeb 23, 2022
Hi Sharon, we are sorry to know you had issues with our experience. After reading you case, the regular process was followed with your order, for which we presume the only complicated part would have been the return where you had to send the masks back to us, and if so, we are sorry to know this part complicated things, including the reminders with no response we've sent. However, if you consider you are still interested to return the masks, please let us know with a picture the masks you wish to return and address it to our manager, so he can solve this himself, as having our WellBefore masks packed in groups of 5 is not normal, and you can see that on our site, so please compared and be sure the masks you will be returning are coming from us. https://wellbefore.com/products/kn95-disposable-fda-ce Stay safe.
Ashley M.
I like the masks and their quality but the operations of customer service and their auto ship is horrible. First offense was I wanted to cancel my subscription and after emailing a customer service rep who said they will do that for me I thought all was good. To my surprise it wasn’t canceled. I figured what ever I need high quality masks for my work place I’ll just deal with it. Then I wanted to change when my next package would come and overall frequency of them. I edited my account and I thought all was good. Wrong yet again and my frequency preference was not honored what so ever. The worst thing a business can do is play with your time and money. They did both
Reply from WellBeforeFeb 23, 2022
Hi Ashley, we are terribly sorry to know you had these issues with your order and our service regarding subscription. Please rest assured we will take care of your case immediately and help you. Please stay tuned.
Don
Masks did not fit very well. Too big for my wife and not great for me. I bought the masks because of the Huff Post review. Used their link. The masks with adj elastic would have better for me but still too large for my face
Reply from WellBeforeFeb 23, 2022
Hi Don, we are sorry to know you had this experience, again. After reading your previous review on our site, please note we moved immediately and tried to help, by offering solutions to your case. Our main goal is to make our customers feel comfortable with our masks, and that is why we have plenty sizes for our customer to try on, but it seems we never heard back from you. In order to assist you, we have resent you the same email with the information and how to proceed and solve your issue. Please stay tuned and check your spam folder as well, just in case. Stay safe.
