WellBeforeReviews of wellbefore.com

Reply from WellBeforeJan 18, 2022

Dear John, thank you for your honest comments regarding our gloves. I'm sorry to read you had issues with your gloves. In these cases, we encourage our customers to please reach out to us anytime so we can help them solving their issues within the notification period. That said, we hope we can be of help. Stay tuned.

Reply from WellBeforeJan 17, 2022

Dear William, thanks for reaching out with your honest comments, and I'm sorry to hear you didn't receive our communication regarding your order. Just in case, I've already sent you the last comment with the notification about the compensation for the delay, I hope you will be able to see it this time and see we tried to make it right as fasta as we could. Let us know if you have more inquiries. Stay safe.

Reply from WellBeforeJan 6, 2022

We are sorry to know the purchase you made was with a size that might not fit you. To help out with this, we include in our product's pictures, the measurements of each size to help out finding the best option, and since you ordered the size small, that would be the reason for which the masks ran out small. We kindly suggest you to test our next size, the regular or even the larger one, and if you have questions, our customer service is 1 click away to help you out! Stay safe.

Reply from WellBeforeJan 6, 2022

Dear Gloria, I'm sorry to hear you had these issues with our products. After doing a verification, it seems we sent the products that were requested, the N95 WellBefore NIOSH certified masks, which are safe to wear with headstraps that can be adjusted at the edge of the masks (we provided instructions for that) in order to help to attach them. I hope this had clarified how to wear them, but if you consider they broke, remember you are 1 click away from our communication channels. Please stay safe.

Reply from WellBeforeDec 27, 2021

Dear Ana, I'm sorry you had issues with my service, but if you allow me to clarify, when a customer comments having issues by placing an order, and systems says "zip code from billing address is not matching the one with card" we suggest all of our customers to kindly reach to their bank or card issuers to verify if the billing address they are placing are correct. I'm afraid in those cases that's the best solution and confirm if they are using the right information. Again, I'm sorry if this information was not what you were expecting, and hope you were able to check on this to try us again. If you have any other requests, feel free to reach out to us again anytime. We're 1 click away to provide assistance. Have a nice day and Happy Holidays Jeff R. Customer Experience Manager WellBefore

Reply from WellBeforeDec 28, 2021

Dear Salvatore. Thank you for your honest comments. I'm sorry to hear you had these issues with the deliveries and felt our team didn't help as expected. If you allow me to clarify, we do our best to ship out our products within the next 24 hours the order is processed so it can be handled to the courier as fast as possible, and from there it should take from 7-10 business days to arrive at destination. However, due to the holidays, these dates may suffer some delays. We've been frustrated as well, as logistics have been affected and the volume of packages is in constant increase, some shipments could present delays thereof. I hope this information had helped, and in any case, I personally reached out internally explaining a bit more. Hope this helps. Have a nice day and stay safe.

Reply from WellBeforeDec 9, 2021

Dear Rebecca, thank you for your honest comments and review regarding our products and service. We are sorry you had issues with your order that never arrived. If you allow me to clarify, we never take money away from customers, always do our best to ship packages on time, and fulfill orders within the next 24 hours so the order can be handled by the courier as soon as possible. Unfortunately, there are moments when couriers may lose packages by accident on their internal process. Although it is not on us, we are happy to help our customers, and immediately processed a refund as you requested today since we didn't have the stock of some products you bought at that time (demand may have affected us since the moment you placed your order). We hope our fast solution provided the assistance you were looking for in front of your case. We are sorry for not being stocked right now to make a reshipment. We work hard to fulfill all of our customers' requirements during these difficult times, where everyone is in high need of PPE, and we know this very well, the reason we make our prices as much affordable as possible. I hope I have clarified the situation, and thanks in advance for understanding and reporting to us today to solve your issue immediately. If you have any other concerns, you can always reach out to our service channels. Have a nice day, and stay safe.

Reply from WellBeforeNov 29, 2021

Dear Danielle, thank you for your honest comments regarding your issues with your order. I'm sorry to hear out you had issues with it and never arrived, and thank you for reporting this to us at that moment, so we were able to provide the proper assistance to your case, and provide you the solution you requested in the end, that was a refund of the order. That said, could you tell us if our service met your expectations in front of this situation. Was there anything we missed back then to not receiving a better rating at Trustpilot? Please note we will be looking to help every time to our customers. I hope we can receive an updated review based on our service and how we solved your case. Thank you!