WellforReviews of wellfor.com

I ordered a tri-fold bathroom mirror for my brand new bathroom and when it arrived via FedEx it arrived damaged. I notified Wellfor customer service via phone and email of this issue and per a conversation I had with a customer service associate, I was told that a replacement mirror would be sent. It had been a week and I had not received my replacement mirror or even an email confirmation that a new one is on its way. I had call customer service multiple times and left voicemails but eventually someone did get back to me. They confirmed that a new mirror was on the way (it left the warehouse a few days later than I was told) and shared the FedEx tracking number with me. When this mirror arrived it was intact and undamaged. So they ended up doing the right thing and taking care of me but not without some headaches along the way.

I ordered all the shower systems and faucet fixtures for our new home. Customer service worked with me to return what we needed and get the products we decided on

Shipping was fine. Colors are great. I just wish the rug was washable.

The website does not have detailed installation instructions. In fact, the 28 inch wide cabinet wasn’t even listed as an option. The included instructions in the box or detailed though. I also don’t understand why a relatively small cabinet has to come is two separate units that are screwed together And the blocks that are used to hold together. The screw hole on the inside of the cabinet is so close to the back wall that it’s very difficult to get a screwdriver in your hand in there to screw the screws in which should be machine screws in the first place. It’s very difficult not to strip the screw head out because you have to apply so much torque to cut the threads Just simply moving the screw holes and the block a little bit narrower would help greatly other than this I found the quality to be quite high and being made out of aluminum. It will last a lifetime.

Buying the products was easy. Unfortunately, there were 2 faucets in the order and they were shipped separately rather than being packed in the same carton. They ended up at 2 different FedEx delivery centers here in Atlanta which caused un-needed concern. In the end, both were delivered in good condition and will soon be installed in out new bathroom.

ust a mix up on when the order would be ready and when the fed x was picking it up. communication was nt smoothly done