Reply from Wellness WarriorApr 22, 2026
We take feedback seriously, but we also want to address a few points clearly and directly.
First, our products are not positioned as quick fixes, and results can vary significantly depending on the individual, their consistency, how clean they live during the detox, and their overall lifestyle. While we respect your experience, many of our customers report noticeable benefits over time when the protocol is followed as intended.
Second, our policy is not hidden or misleading. It is clearly stated prior to purchase, and customers agree to it at checkout. The reason behind our no-return policy is tied to product integrity and safety standards—not convenience. We do not have a policy to resell returned ingestible products, which is a standard upheld by many companies in this category, even if policies differ in how they handle refunds.
As for customer support, our team is trained to uphold company policy while still treating every customer with respect. If your experience felt otherwise, that’s something we will review internally—but enforcing a clearly stated policy is not the same as dismissing a customer.
We stand behind both our products and our policies. They are in place deliberately, not arbitrarily.
Team Wellness Warrior
UPDATE RESPONSE BASED ON YOUR EDIT: First, your experience is yours—that’s not being disputed. What is being challenged is the conclusion you’re presenting as fact. Saying the product “does not work” is not supported by the data we have across our customer base. We’ve sold over 120,000 bottles of Warrior Water, and the overwhelming majority of feedback is positive, with customers reporting noticeable improvements when the protocol is followed correctly. One individual outcome—positive or negative—does not override that body of evidence.
Second, your statement about our policy is incorrect. We do offer a money-back guarantee on Warrior Water, which is publicly stated here: https://wellnesswarriorvitamins.com/pages/warrior-water-guarantee
This directly contradicts your claim that customers have “no option.” We stand behind the product, and we’ve made that clear.
Third, regarding subscriptions, customers are given full control to manage, pause, or cancel at any time prior to renewal. Once an order has been processed, it enters fulfillment immediately. This is standard across e-commerce. While some companies may choose to make exceptions, it does not make others “anti-customer” for operating within clearly stated terms that customers agree to at checkout.
Finally, the claim that our team “does not have the desire to help” is a broad generalization that doesn’t reflect how our support team operates daily with thousands of customers. Enforcing policies that are clearly communicated is not a lack of care—it’s consistency.
We stand behind our product, our results, and our policies. Your experience may not have matched expectations, but misrepresenting the company and presenting opinion as fact does not make it accurate.
UPDATED REPLY FROM YOUR 3RD REPLY:
We have a community of over 400,000 warriors, with well over 120,000 bottles sold, and fewer than a handful of negative reviews in comparison—less than 15 that echo your sentiment. That’s not us dismissing feedback; that’s simply putting it in proper context.
On the policy point, you’re drawing a distinction without a meaningful difference in this context. A 90-day money-back guarantee is a refund mechanism.
As for ratings, platforms like Trustpilot often skew toward dissatisfied customers, which is widely understood across industries. It’s not an accurate reflection of a customer base of this size, nor of the results the vast majority of our customers experience.