wemax.comReviews of wemax.com

Reply from wemax.comApr 24, 2023

Dear Kishore We are sorry to hear that you were unsatisfied with your purchase of the refurbished machine. We understand that our return policy explicitly states that we do not accept refunds for refurbished items. We apologize for any confusion or inconvenience this may have caused. If you have any problem with the projector, please contact us to help you solve it. If you have any further questions or concerns, please do not hesitate to contact us at [email protected]. We are always here to assist you in any way we can. Best regards, WEMAX TEAM

Reply from wemax.comApr 14, 2023

Dear Matt, We would like to apologize for any inconvenience caused by the delay in the delivery of your projector and screen settings. We understand that you were expecting to receive your order in a timely manner and we are sorry that we were not able to meet your expectations. Unfortunately, the projector you ordered is out of stock now before, but it is restocked now. We understand that this delay has caused frustration and inconvenience, and we want to assure you that we are doing everything we can to expedite the process. Regarding the one-star review you left about our service, we understand your disappointment and would like to take this opportunity to apologize for any shortcomings on our part. We appreciate your feedback and will use it to improve our service in the future. In the meantime, if you have any further concerns or questions, please do not hesitate to contact us. We are committed to ensuring that you have a positive experience with our company and we will do everything we can to make things right. Thank you for your understanding and patience. Best regards, WEMAX

Reply from wemax.comApr 14, 2023

Dear Joshua, We are sorry to hear that you received a remote control that did not work properly. We apologize for any inconvenience this may have caused. We would like to assist you in resolving this issue as soon as possible. Please tell me what is the model number of your projector. What is the order number? Our remote control is only compatible with WEMAX branded. Did you try replacing the batteries or checking if the remote control was properly paired with the device you were trying to control? If you have already attempted these steps and are still experiencing difficulties, please let us know and we will be happy to provide you with further assistance. Our goal is to ensure that you are completely satisfied with your purchase and we are committed to resolving any issues that may arise. Thank you for your patience and cooperation. We look forward to hearing back from you soon. Best regards, WEMAX

Reply from wemax.comApr 27, 2023

Dear Eric, We are deeply so sorry for the inconvenience this may cause you. We will contact you through [email protected] to help you solve the problem. So sorry again for all the inconvenience caused you. WEMAX

Reply from wemax.comApr 3, 2023

Dear Damian, Deeply so sorry that your recent order has been flagged as high-risk by our system, and we are unable to process it at this time. As a result, we are unable to proceed with shipping your order. We understand that this may cause inconvenience for you, and we apologize for any inconvenience caused. However, we take the security of our customers very seriously and we have strict policies in place to ensure that all orders are verified and processed securely. We would like to offer you the option of canceling your current order and placing a new one with us. This will allow us to complete the necessary security checks and process your order as quickly as possible. If you choose to cancel your order, please let us know and we will provide you with a full refund. We apologize for any inconvenience this may have caused and appreciate your understanding in this matter. Thank you for your cooperation and understanding. Best regards, WEMAX

Reply from wemax.comMar 20, 2023

Dear Satish, We apologize for any inconvenience caused by the damage to the screen you received. We understand that the installation process can sometimes be tricky, and we regret that the screen was torn and broken due to incorrect installation. As a gesture of goodwill, we would like to offer you a replacement screen free of charge. However, we understand that you have already shipped the damaged screen back to us and requested a refund. We have received the item and processed your refund, but we must inform you that we have deducted the cost of return shipping from the refund amount due to the damage caused by incorrect installation. We hope that this resolution is satisfactory to you. If you have any further questions or concerns, please do not hesitate to contact our support team at [email protected]. We are always here to help. Once again, we apologize for any inconvenience caused and thank you for your understanding. Best regards, WEMAX

Reply from wemax.comMar 10, 2023

Dear valued customer, We are sorry to hear that you had a negative experience with our product. We apologize for any inconvenience this may have caused you. We take product quality very seriously and would like to investigate this issue further. Can you please provide us with your order number and more details about the specific screen you purchased, such as the model and size? This will help us determine the root cause of the issue and take corrective actions to prevent similar problems from occurring in the future. In terms of your warranty, we would like to clarify that our warranty covers manufacturing defects and not user errors or damages. However, we understand your frustration with the situation, and we would like to offer you a discount on your next purchase as a gesture of goodwill. This is our support email: [email protected], please contact us. Once again, we apologize for any inconvenience this may have caused you, and we appreciate your feedback. Please let us know how we can assist you further. Best regards, WEMAX

Reply from wemax.comMar 8, 2023

Dear Michael. We are sorry to hear that you were disappointed with the refurbished machine you received from us, and we apologize for any inconvenience caused. We take customer satisfaction very seriously, and we always strive to ensure that our products are of the highest quality. We would like to assure you that all of our refurbished machines undergo a rigorous cleaning process to ensure that they are as clean and hygienic as possible. However, it appears that in this instance we fell short of our usual high standards, and we apologize for any inconvenience caused. We will certainly investigate the matter and take appropriate action to prevent similar issues from occurring in the future. Please contact our support email and we will help you solve the problem. Once again, we apologize for any inconvenience caused, and we appreciate your feedback as it helps us to improve our service. Best regards,