Average
Based on 650 reviews
wemax.com3.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
WEMAX (An Ampula Inc. brand.) is a Seattle-based technology company with the mission to provide shared rich, visual experiences wherever you go with laser projector, portable projector, 4K Ultra Short-Throw projector, LED projecter, 1080P projector, smart projector and more. We provide one-stop solutions to deliver visual applications that are intelligently connected with your home or small business.
wemax.com (wemax.com) has 650 customer reviews on Folks Told, with an average rating of 3.5 out of 5.
Showing 33 reviews with 2 stars · Clear filters
Kolade
I have placed and order since the 11th and I havent gotten a feedback or an update on the tracking of my item. Not sure what i'm meant to do after this. I have sent many emails and messages and NO reply from them whatsoever. Quite frustrating.
Carlos V.
First, it took forever to ship and arrive. That aside, the instructions do not match the product. For example, it states that you should align the frame on the screen, which should have corner lines to help with alignment. That was not true for me. This translated into me having to take the screen down, and attempt to realign multiple times as it would translate to warping of the screen around the edges. I am still trying to get it to be properly stretched. I HIGHLY RECOMMEND having a professional who has done this before do, it for you or prepare to spend hours and a lot of energy attempting to get this done. And possibly failing.
Ali A.
Not the best service, they refused to return my product even though I made a return request before shipping. Besides, the website is misleading and they hide the product details.
Jose Luis G.
Compré el Ww Max go advanced excelente el funcionamiento, solo que después del año de usarlo las baterías se inflaron y quiero reemplazarlas, me comuniqué wemax support y la sorpresa es que me dicen que no tienen baterías a la venta. Ni siquiera información donde comprarla. Muy mal servicio de postventa.
Lee B.
I need support. My electric floor-rising screen has wrinkles in both corners. I've reached out to support and haven't received any response.
Reply from wemax.comOct 17, 2024
Hi Lee, We apologise for any inconvenience this may have caused. Our professional customer support team will contact you immediately to help resolve the issue. You can also reach us through our chat support at wemax.com. Providing the best possible customer service is our top priority and we are committed to ensuring your satisfaction. Once again, we apologise for any inconvenience. Kind regards, WEMAX
JC US C.
The product has worked well for the most part, but when I had an issue with it I emailed Wemax twice at support@ and still haven't received a reply 1 week later.
Reply from wemax.comOct 24, 2024
Hi Joshua, We apologise for any inconvenience this may have caused. Our professional customer support team will contact you immediately to help resolve the issue. You can also reach us through our chat support at wemax.com. Providing the best possible customer service is our top priority and we are committed to ensuring your satisfaction. Once again, we apologise for any inconvenience. Kind regards, WEMAX
Gina B.
We ordered the PSF01 on Feb 15, 2024. It arrived in a week. We received the giant RS3 150” floor rising product. We were communicating with Wemax for correcting the problem, but have not heard anything in 3 days. The delays are unacceptable and having to repackage this product was a pain. We hope someone will help fix this. I hope the product is worth the hassles.
Reply from wemax.comOct 28, 2024
Hi Gina, We apologise for any inconvenience this may have caused. Our professional customer support team will contact you immediately to help resolve the issue. You can also reach us through our chat support at wemax.com. Providing the best possible customer service is our top priority and we are committed to ensuring your satisfaction. Once again, we apologise for any inconvenience. Kind regards, WEMAX
Joshua J.
The unit came scratched on the side. There was also a noticeable scuff on the screen (though it’s not visible in daily operation), and when rising out of its housing it isn’t a smooth operation. There also is no way to secure the feet on the bottom of the unit. I reached out to their customer support team and they asked for a bunch of pictures which I sent, then implied they couldn’t see the screen scuff, and asked for MORE pictures because they don’t know what their own products look like. For the price, terrible customer experience and an okay product.
Reply from wemax.comNov 13, 2023
Dear Joshua, Thank you for taking the time to share your feedback on the WEMAX Screen. We genuinely apologize for the inconvenience you've experienced with your purchase. It's disheartening to hear about the scratches, scuff on the screen, and the issues with the unit's operation. We understand your frustration with the customer support process, and we sincerely apologize for any inconvenience caused during the resolution attempt. We'll certainly address this internally to ensure a smoother and more efficient support experience for our customers in the future. Regarding the concerns with the product itself, we appreciate your honest assessment. Constructive feedback like yours is invaluable to us as it guides our continuous efforts to improve our products and services. If you haven't already, we encourage you to reach out to our customer support team again, referencing this communication. We're committed to addressing your concerns and working towards a satisfactory resolution. Once again, we apologize for any inconvenience, and we appreciate your understanding as we strive to improve our offerings. Best regards, Customer Support Team
