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3.5

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Based on 650 reviews

wemax.com3.5

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About wemax.com

WEMAX (An Ampula Inc. brand.) is a Seattle-based technology company with the mission to provide shared rich, visual experiences wherever you go with laser projector, portable projector, 4K Ultra Short-Throw projector, LED projecter, 1080P projector, smart projector and more. We provide one-stop solutions to deliver visual applications that are intelligently connected with your home or small business.

wemax.com (wemax.com) has 650 customer reviews on Folks Told, with an average rating of 3.5 out of 5.

Website: wemax.com
Category: Audio & Visual
Listed on Folks Told: 2026

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About wemax.com

wemax.com (wemax.com) has 650 customer reviews on Folks Told, with an average rating of 3.5 out of 5.

Website: wemax.com
Category: Audio & Visual
Listed on Folks Told: 2026

Max

Oct 6, 2023

Projector is good, support is one of the worst I have seen

Please do not write that you "care about my satisfaction", you don't, customer team even failed to replace example.com in [support (at) example.com] placeholder in some of your answers to customers, so little you care about customers :) Projector is good, support is one of the worst I have seen. I wanted to give a 4 stars at first, after talking to customer team it is 1 now. We had an upcoming event where we have needed a battery powered beamer, I have ordered a beamer 2 weeks prior to an event to be safe. I used it for a day and realized that the battery is dead, 0%. I asked support for a replacement, or a repair. 2 weeks before our event. Wemax Support takes 4 days to provide me with a return label. They receive the beamer 3 days later and they do not respond. I get a promotional letter that in a week they are going on a holiday, so I kindly ask them to ship the beamer in a week time before their 2 weeks holiday. They send me a reassuring message, that here in Germany their work will not be affected and that they have shipped the beamer and I will get it in 3-6 days. Week later it hasn't even been brought to the DPD. I ask them a status. And in the same chain of the email where they have said that the holiday will not affect their work they say that the work is slow due to a holiday, laughing out loud :) Event passed, no wireless beamer still. We had to rent a generator and a beamer. From 4 stars to a 1 star. This is just unacceptable. Upd.: right after a message and a review guys sent out the beamer so maybe 1 star is too few in this case so there is 2.

Reply from wemax.comOct 7, 2023

I'm truly sorry to hear about the frustrating experience you had with the WEMAX support team regarding your battery-powered projector. It's disappointing when a product that you rely on for an important event doesn't meet your expectations, and I understand your frustration. While I can't directly address the situation, I appreciate you sharing your feedback here. It's essential for companies to be aware of customer experiences, both positive and negative, to improve their products and customer service. I'm glad to hear that they eventually sent out the projector, but it's unfortunate that it happened after your event had already passed. If you have any further concerns or need assistance in the future, please don't hesitate to reach out to them directly and provide feedback on your experience. Companies often take customer feedback seriously and use it to make improvements to their services and support. Thank you for sharing your feedback and experience with WEMAX projectors. If you have any other questions or need assistance with any other matters, please feel free to ask.