Average
Based on 650 reviews
wemax.com3.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
WEMAX (An Ampula Inc. brand.) is a Seattle-based technology company with the mission to provide shared rich, visual experiences wherever you go with laser projector, portable projector, 4K Ultra Short-Throw projector, LED projecter, 1080P projector, smart projector and more. We provide one-stop solutions to deliver visual applications that are intelligently connected with your home or small business.
wemax.com (wemax.com) has 650 customer reviews on Folks Told, with an average rating of 3.5 out of 5.
Showing 196 reviews with 1 star · Clear filters
Edward M.
Incorrect shipping information throughout. The screen I bought has large seams.
Reply from wemax.comSep 20, 2023
Hi, Edward, sorry for the poor exprience. Pleasse send the photo or video to [email protected] to get aftersales service. We will provide free replacement or full refund for quality issues. Thanks
Robert
I ordered a projector with screen 75 days ago. The screen was delivered with holes in it and I'm still waiting for a replacement. I have an email chain that's 50+ replies long - back and forth. I believe support is in China so support is never available while I'm awake. I sent my damaged screen back and I've yet to receive a replacement. If I could do it all over again I would order from a different company. I'm currently 75 days in to the purchase and haven't been able to use the products I purchased.
Reply from wemax.comSep 20, 2023
Sorry for the bad purchasing exprience. We will confirm with the aftersales team and back to you soon.
Isaac R.
Never received screen I purchased. Was shipped end of August.
Reply from wemax.comSep 15, 2023
Thank you for providing the specific customer concern regarding the non-receipt of the screen they purchased. I understand that the order was shipped at the end of August, and the tracking information indicates that it arrived on September 13th. To address this issue, we will take the following steps: 1. **Confirmation of Delivery**: We will first confirm with the shipping carrier that the package was indeed delivered to the customer on the specified date using the provided tracking information. 2. **Customer Contact**: We will reach out to the customer to inform them about the tracking details and confirm if they have received the package. If they haven't, we will apologize for the inconvenience and gather more information. 3. **Resolution Options**: Depending on the customer's response, we will offer appropriate solutions. This could include reshipping the screen, issuing a refund, or assisting with any potential delivery issues. 4. **Customer Satisfaction**: Our aim is to ensure the customer is satisfied with the resolution. We will prioritize clear communication, transparency, and prompt action to rectify the situation. If you have more negative reviews or other concerns, please share them, and we can work on addressing them accordingly.
Justin J.
The item came missing the remote,power cord, and usb. Customer service refused to send those parts so now they are having me wait til they can get a return label that they apparently don’t have to send the whole thing back after waiting a month and a half to get it in the first place.
Reply from wemax.comSep 15, 2023
We sincerely apologize for the disappointing experience you've had with our service. Your feedback is incredibly important, and we're committed to resolving this matter promptly to ensure your satisfaction. First and foremost, we apologize for the missing remote, power cord, and USB in your projector package. This oversight is certainly not reflective of the level of service we aim to provide. We understand the frustration and inconvenience this has caused. We have taken immediate action to rectify this situation. We will expedite the shipment of the missing items to you, ensuring they reach you as soon as possible so that you can fully utilize your projector. Additionally, we can provide the necessary instructions and a return label for the return process if that's necessary for you. We appreciate your patience and understanding as we work diligently to make this right. Your satisfaction is our priority, and we are committed to improving our processes to prevent such issues in the future. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us directly. We value your feedback and would like to ensure a positive resolution to this matter.
Zach K.
I ordered both aftermarket remotes you sell for your short throw projector and neither one will sync with my unit. I have to unplug the projector to turn it on and off. Junk!!
Reply from wemax.comSep 8, 2023
Hi Zach, We apologize for any inconvenience caused. It seems you have ordered a wrong remote control because your projecotr is a short throw projector. Our professional customer service team will reach out to you promptly to assist with resolving the issue. You can also reach us through our chat support on wemax.com. Our top priority is providing the best customer service possible, and we are committed to ensuring your satisfaction. We apologize once again for any inconvenience. Best regards, WEMAX
Jorge M.
I was not informed of the delay of one of my bundled items. It's not even at the warehouse and now no date can be given to me since the items have not arrived at the shipping facility. Projector is great screen NO IDEA!
Reply from wemax.comAug 28, 2023
Hi Jorge, We apologize for any inconvenience caused. We hope this email finds you well. We fully understand your concern and disappointment. Your shipment was dispatched on the 24th and due to a system issue the tracking details in the system could not be updated in time, we are sorry for this and we are actively working on resolving this issue. Your FedEx tracking number is 773162904863 and your screen is expected to arrive on August 30, 2023 according to current logistics information. You can monitor the progress of your shipment using this tracking number. Our professional customer service team will reach out to you promptly to assist with resolving the issue. You can also reach us through our chat support on wemax.com. Our top priority is providing the best customer service possible, and we are committed to ensuring your satisfaction. We apologize once again for any inconvenience. Best regards, WEMAX
Eric L.
-your customer service dept is non-existent! -your customer service phone numbers do not work( the phone number rings 6 times then disconnects) -All contact phone numbers found on the internet connected to WeMax also disconnected all calls after 6 rings.
Reply from wemax.comAug 24, 2023
Hello Eric, I apologize for the inconvenience you've faced while trying to reach our customer service team. I completely understand how frustrating it can be to encounter communication issues, and I'm here to help address your concerns. We're truly sorry for the negative experience you've had with our customer service phone numbers. Our team is actively working to resolve this technical issue that has been causing the calls to disconnect after 6 rings. We understand the importance of providing timely assistance to our customers, and we're committed to rectifying this situation as soon as possible. In the meantime, if you require assistance, please consider reaching out to us through email at [[email protected]]. Our team monitors this channel closely and will respond to your inquiry promptly. Additionally, if you have any urgent matters, you can also try contacting us during our office hours in China, which are [9:00AM-6:00PM UTM+8, Monday to Friday]. Once again, I apologize for any inconvenience you've experienced, and I appreciate your patience as we work to resolve this issue. Your satisfaction is important to us, and we're dedicated to ensuring a more positive experience moving forward. Thank you for bringing this matter to our attention. If you have any further questions or concerns, please don't hesitate to let us know. Best regards, Customer Support Team
susana P.
Communication with this company is getting worse. They received my FedEx return 10 days ago, on day 7th I asked about the replacement item, they said that they need to check with their warehouse, it seems that the warehouse did not notify to whoever they need to about receiving a 50lbs package. I am still waiting for an answer. They offer the exchange as soon as I return the item but…they still have my money and we have no product.
Reply from wemax.comAug 18, 2023
We sincerely apologize for the inconvenience you've experienced with our communication and the delay in resolving your replacement request. We understand how frustrating this situation must be for you. Rest assured, we take your feedback seriously and are actively working to rectify the situation. We deeply regret any miscommunication that may have occurred between our team and the warehouse. We're investigating the matter and will ensure that your replacement item is processed promptly. Your satisfaction is of utmost importance to us, and we're committed to resolving this matter and getting your product to you as soon as possible. In the meantime, please feel free to reach out to our customer support team if you have any further questions or concerns. We appreciate your patience and understanding during this time. Thank you for bringing this to our attention, and we're dedicated to making things right for you.
