Julie C.
Great product and service!
The photo was beautiful and a way to honor our beloved pups that have passed over the rainbow bridge.

Great
Based on 18,273 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
Julie C.
The photo was beautiful and a way to honor our beloved pups that have passed over the rainbow bridge.
NA
Very dissappointed. Took way longer to ship than what I was gaureeteed.
Reply from West & WillowJul 1, 2025
Hello, We’re really sorry to hear you were disappointed. We’ve looked into your order, and it was delivered within our estimated delivery window, but we understand it may have felt longer than expected. Thank you for your feedback. We truly appreciate it.
Vicki S.
This is a great company with talented artists. Their customer service goes above and beyond.
Holly
Disappointed. Just not what I expected. Also have not received the digital file.
Ilse M.
Quick delivery. Great representation of the photo. I do wish it was positioned higher so there was less empty space in the middle. Otherwise I’m very pleased with my purchase
Taylor S.
Very easy to order and fast shipping. This is my second order from them
Malgorzata R.
Amazing costumer service and the portrait is beautiful
Laura M B.
Absolute perfection! Looks better than I could have imagined! Love it!