Julie E.
West & Willow is amazing
West & Willow is amazing! I sent in the wrong type of pictures at first and they emailed me right away to ensure the artists could do a great job

Great
Based on 18,273 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
Julie E.
West & Willow is amazing! I sent in the wrong type of pictures at first and they emailed me right away to ensure the artists could do a great job
P L.
I love my custom portrait. It looks great. I gave 4 stars because I also ordered a digital copy but never received it. Customer service did refund my money but I'm disappointed because it was a portrait of my recently passed dog and I was planning to make a couple of copies for my kids. This is my second time ordering from West & Willow and I would definitely order a custom portrait but wouldn't order the digital copy again
Reply from West & WillowOct 1, 2024
Hello Pam, We hate to hear this! We are reaching out to your email now to help get this resolved for you.
Melissa
I loved how much the picture represents my dogs so well! I would have loved it a tiny bit more it the picture was a bit more centered in the frame. I would purchase again! I think this would be a great gift idea!
Reply from West & WillowOct 1, 2024
Hi Melissa, Thanks for sharing your feedback. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
Michelle
I love how the portrait of our dog came out. It’s perfect!
Teresa S.
The picture I received looked nothing like my dog.
Reply from West & WillowOct 1, 2024
Hello Teresa, We are so bummed to hear this! We'd love to put a smile on your face. We just sent an email to the address on your order.
Michele
West & Willow did it again! They nailed the portrait of our newest puppy! Couldn’t have been more perfect. We are so happy.
Karin M.
I ordered two pet portraits -- one was spot-on and beautiful. The other was a bit off. I contacted support and was directed to fill out a form. Another portrait was created, and I was allowed to proof it before delivery. I am absolutely delighted with both portraits I bought as Christmas gifts. I love the quality of the work and the excellent customer service!
Susan R.
I love my prints!!! The customer service is great!