Lisa S.
Absolutely love the framed print of our…
Absolutely love the framed print of our furbaby! Great quality and attention to detail! Incredible customer service with prompt delivery! Would definitely recommend!!!

Great
Based on 18,273 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
Lisa S.
Absolutely love the framed print of our furbaby! Great quality and attention to detail! Incredible customer service with prompt delivery! Would definitely recommend!!!
Lauren B.
Great print! Looking forward to giving this to my dad as a gift!
Rebecca
I got my order very quick! And my little dog looks very majestic in a little suit! My husband couldn’t stop laughing at his Father’s Day gift. It it placed proudly on our living room wall.
Jenny
I do love it, but my dog has two different color eyes and that wasn’t captured, and I have a small dog and big dog and height difference would have been cool too. It would be nice if there was some customization like a draft reviewing process. I would have preferred to catch the eye issue before production. Both images do look like my dogs so overall a win. ** update: I reached out to customer service and just told them I wished the eyes were accurate and they matched me with a person to work on the image till it was correct. Now it’s perfect! Thank you!!
Reply from West & WillowAug 2, 2024
Hi Jenny, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
customer
Good communication. Efficient service and beautiful product.
Soof
Received the wrong picture Response time was good and the products offered were very helpful (I didn't know I could purchase a digital copy of the drawing), but I was a bit concerned when I got sent a drawing of the wrong dog at first. This mistake was corrected so 4 stars.
Reply from West & WillowAug 2, 2024
Hi Soof, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
Carol R.
Prompt communication and shipping and excellent product as ordered.
Jana R.
The picture is good but the hook on the back is crooked and so it hangs crooked!
Reply from West & WillowAug 2, 2024
Hi Jana, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.