Angela K.
Very satisfied with my artwork
Very satisfied with my artwork! Great customer service!

Great
Based on 18,273 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
Angela K.
Very satisfied with my artwork! Great customer service!
Miranda S.
Wonderful purchase! I ordered a framed print of my dog as well as a digital portion. When my digital print didn’t arrive when specified, a very friendly customer service representative was able to send me my print via email very quickly.
Izzy E.
The quality of the artwork was disappointing.
Reply from West & WillowJul 4, 2024
Hi Izzy, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
Mary F.
I haven’t received the product so how can I rate ir?
Reply from West & WillowJul 4, 2024
Hi Mary, We are very sorry for the confusion. The first review email was for your shopping experience. You will receive a second review email when your product arrives.
Stephanie
The end result was absolutely perfect. Team did a great job.
Victor D.
Exactly what I was expecting. Portrait is amazing. Thank you.
Jodi K.
5th picture, all have turned out perfect!
Nick
First time I tried to order they messed up the shipping label and the item got delivered. They said they would send a replacement and they end up sending me someone else’s purchase. Please do better.
Reply from West & WillowJul 4, 2024
Hi Nick, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.