Mary B.
I loved the portrait
I loved the portrait. It was awesome! I wish there was a contact number instead of emails. I was concerned it might not arrive before Xmas but it did. The people I ordered portrait for were so happy. Thank you.

Great
Based on 18,273 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
Mary B.
I loved the portrait. It was awesome! I wish there was a contact number instead of emails. I was concerned it might not arrive before Xmas but it did. The people I ordered portrait for were so happy. Thank you.
Tina L.
Love the picture! Better yet my son loved it- made him cry, which made me cry. We lost our Taz several years ago. This was a great gift!! The process was easy and delivery quick. The package was put together well.
J H.
So disappointed! I bought this for my daughter in law for Christmas and I was SO embarrassed by how CHEAP it was. You would think that if you spent $100 on a gift it wouldn't be plastic! The frame was cheap and the picture they did was HORRIBLE!! I would NEVER recommend them to anyone.
Reply from West & WillowJan 20, 2024
Hi Hunter, I am sorry to hear of this matter! We cannot locate your account at the moment. Kindly update your review with an order number or reply to the email we sent you here.
Shelly
Seeing my dogs.
Amanda J.
Beautifully done! My sister was so happy with this gift!
Jessica B.
After my original order was determined to be lost in the mail, customer service went above and beyond in making sure that my order was reprinted and here in time for Christmas. My sister loved the painting of her chocolate lab. All thanks to Edith in customer service for taking care of me!
Ryan K.
2nd order I’ve placed and couldn’t be happier. Processed very quickly and received before Christmas even with ordering late into the week.
Mark C.
Dear W&W, I thought this would be an easy process, I'm not a Luddite with the Web and yet, I simply wanted to provide you a photo of our two boys. I selected everything and yet you still asked for another picture, no F'n clue why? Was it a quality control thing or another aspect or a similar pic? I ask as I saw a coffee cup rendering and it had two fo the same thing so four of the pups and that looked stupid also. I want one pic with two dogs. yet, you asked for two pics. Please tell me I'm not the only stupid mf that is confused by your website process? Kind Regards, Mark
Reply from West & WillowJan 20, 2024
Hello Mark, We are so bummed to hear this! We'd love to put a smile on your face. We just sent an email to the address on your order.