Annette M.
Received the items on time and everyone…
Received the items on time and everyone loved it

Great
Based on 18,273 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
Annette M.
Received the items on time and everyone loved it
Tracy A.
I love how they turned our treasured photos into a lifetime of memories. A incredible job capturing our pets souls! Great job! Highly recommend them as a company.
Kimberly B.
The finished product is so sweet! I have ordered for most of my family who have or lost pets!!
Brittany M.
There was a mistake on my photo. Your team sent out a replacement only to have the same mistake on it as well.
Reply from West & WillowJan 18, 2024
Hi Brittany, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
Trish G.
I paid a little extra to expedite my order and I was blown away at how quickly I received the drawings! I can’t wait to see my daughter’s face when she opens them! ❤️
Valued C.
The picture looks amazing, and we love it! They did a great job - it is also light, so it's easy to hang.
Cole B.
I made a mistake with my delivery address and they fixed all issues with urgency and professionalism!!
Rashell S.
The pictures are always spot on and quality work. They bring so much joy to everyone that I’ve gifted them too.