West & WillowReviews of westandwillow.com

Pet Stores
New York

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4.1

Great

Based on 18,273 reviews

West & Willow4.1

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Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About West & Willow

It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.

West & Willow (westandwillow.com) has 18,273 customer reviews on Folks Told, with an average rating of 4.1 out of 5.

Also known as: westandwillow.com
Website: westandwillow.com
Category: Pet Stores
Location: New York
Listed on Folks Told: 2026

West & Willow reviews

18,273 approved reviews, newest moderated first

Georjette G.
Dec 13, 2023
Wonderful product
I Have purchased from the company for years. Never disappoints
Jeff P.
Dec 13, 2023
Thank you!
Thank you!! Appreciate the damaged replacement.
Janet
Dec 13, 2023
Easy to order
Easy to order
Regena
Dec 13, 2023
I screwed up the address and they got…
I screwed up the address and they got right back with me
👎 N.
Dec 13, 2023
good but its been a week and still no…
good but its been a week and still no email about an update on my order
Reply from West & WillowDec 20, 2023
Hello Riley, We are very sorry about that. Upon checking your order, it was already delivered. Please check your email for more information.
Liz S.
Dec 13, 2023
Cancel my order within the 30 minute…
Cancel my order within the 30 minute time frame and it’s still hasn’t been canceled!!
Reply from West & WillowDec 23, 2023
Hello Liz, We are so bummed to hear this! We'd love to put a smile on your face. We just sent an email to the address on your order.
Ada P.
Dec 13, 2023
No one has gotten back to me after…
No one has gotten back to me after sending two emails. I’m still waiting!
Reply from West & WillowDec 23, 2023
Hi Ada, I have found a number of email threads with you, all of which have been responded to. We use a ticketing system to ensure nothing gets missed, but I do not doubt what you are saying, and I apologize as our system must have failed us on this occasion.
Jake M.
Dec 13, 2023
Im paying $15 for fast shipping and $10…
Im paying $15 for fast shipping and $10 for standard shipping.
Reply from West & WillowDec 21, 2023
Hi Jake, We are very sorry for the confusion. Please be advised that "Skip the Line" is to expedite the illustration, not the shipping. It skips the line of orders that are ahead of you, your order will be prioritized. Upon checking your order, it will arrive before Christmas.

West & WillowReviews of westandwillow.com

Rating breakdown

What customers rate

About West & Willow

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West & WillowReviews of westandwillow.com

Rating breakdown

What customers rate

West & Willow reviews

Wonderful product

Thank you!

Easy to order

I screwed up the address and they got…

good but its been a week and still no…

Cancel my order within the 30 minute…

No one has gotten back to me after…

Im paying $15 for fast shipping and $10…

About West & Willow

More in Pet Stores

Boomerang Pet ID Tags

NaturalPetWarehouse.com

ArcataPet.com

Sweetpetclub

West & Willow reviews

Wonderful product

Thank you!

Easy to order

I screwed up the address and they got…

good but its been a week and still no…

Cancel my order within the 30 minute…

No one has gotten back to me after…

Im paying $15 for fast shipping and $10…