Jenna S.
Easy, fast, and responsive!
Everything went well with the purchase, I also mistakenly put my old address and it was quick and fast when I received my email back about changing the shipping address! Great customer service!

Great
Based on 18,273 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
Jenna S.
Everything went well with the purchase, I also mistakenly put my old address and it was quick and fast when I received my email back about changing the shipping address! Great customer service!
Carrie B.
Customer service should receive more than 5 stars! I contacted them about my order because it was stuck in transit. Within minutes, they were able to review the problem and send me a new one! Hands down the best customer service experience ever!
Jeanne G.
You did not take off the Black Friday discount of 25% with code bf25.
Reply from West & WillowNov 23, 2023
Hello Jeanne, We hate to hear this! We are reaching out to your email now to help get this resolved for you.
KK T.
My custom dog portraits came out amazing! The quality and attention to detail is unbelievable and I will definitely be purchasing from them again!
Ashley T.
The website was very easy to navigate.
Katherine L.
I was thrilled when I opened my order. It was a gift for my great friends. Their reaction was the same as mine. I will certainly be ordering more in the future.
Sabrina L.
Never got the cell phone case.
Reply from West & WillowNov 23, 2023
Hello Sabrina, Oh no! This isn't good. Our shipping specialist would like to investigate this for you. We just sent an email to you with more information.
Marina P.
It was very easy to order. Can’t wait to see it!