Weston & FinchReviews of westonfinch.com

Reply from Weston & FinchDec 3, 2025

Hi Joost, Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying our products and that our customer service team was able to help you quickly. It means a lot to us that this is already your third order — we truly appreciate your trust in Weston & Finch. If you ever have any questions or need support in the future, we’re always here to help. We can’t wait for you to receive your next order! 💛 Warm regards, Sarah – Customer Support Manager Weston & Finch

Reply from Weston & FinchDec 3, 2025

Hi Antonio Picello, We’re very sorry to hear about your experience — receiving a damaged or incorrect item is unacceptable, and we completely understand your frustration. We want to be clear: Weston & Finch does not source products from TEMU or resell TEMU items. If your order arrived in the wrong size or with a fault, that is a mistake on our side, and it’s our responsibility to resolve it properly. Regarding return shipping, the intention is never to make customers pay unfairly. We offer multiple resolution options depending on the situation, including replacements or refunds without requiring a return when appropriate. We are actively reviewing our return policy to make it clearer and more customer-friendly. Thank you for bringing this to our attention. Your feedback helps us improve our quality checks, sizing accuracy, and customer service. Warm regards, Sarah – Customer Support Manager Weston & Finch

Reply from Weston & FinchDec 3, 2025

Hi Tim Galway, Thank you for sharing your experience, and we’re truly sorry to hear about the sizing and quality issues you encountered. Receiving a coat that doesn’t match the sizing chart is incredibly frustrating, and this is not the experience we want for any customer. We are currently updating our sizing charts and reviewing supplier measurements to ensure more accurate and consistent sizing across all products. Your feedback helps us identify where improvements are needed. Thank you again for bringing this to our attention — we’re committed to improving both our product quality and customer experience. Warm regards, Sarah – Customer Support Manager Weston & Finch

Reply from Weston & FinchDec 3, 2025

Hi Michael Rogers, We’re very sorry to hear about your experience, especially regarding the quality of the shoes, the long delivery time, and the issues with your return. This is absolutely not the experience we want any customer to have, and we understand your frustration. The situation you described with the Abilene return location should not have occurred. We recently transitioned to a new return facility, and it appears your package was sent during that changeover period. This caused some returns to be rejected unintentionally, and we sincerely apologize for the confusion and inconvenience this caused. We are now updating all return instructions, auditing our return addresses, and ensuring everything is fully active and verified so this cannot happen again. We are glad your refund was processed, but we also understand it is frustrating to be out the return shipping cost. We’ve reached out to you directly to make this right and compensate you for the additional expense. Thank you for sharing your experience — your feedback helps us improve our logistics, supplier quality control, and overall customer service. Warm regards, Sarah – Customer Support Manager Weston & Finch

Reply from Weston & FinchDec 3, 2025

Hi Michael, We’re very sorry to hear about your experience — receiving a pair of shoes that don’t fit and then running into issues with the return process is extremely frustrating, and we understand why you’re upset. This should not have happened. Your return should never be rejected if it followed the instructions provided. We are currently reviewing this with our fulfillment partner to understand exactly where the issue occurred and to make sure it does not happen again for any customer. Regarding the sizing, we know how disappointing it is to receive a product that doesn’t match expectations. We are actively improving our size charts and switching certain suppliers to ensure sizing is more accurate and consistent. Thank you for bringing this to our attention. Your feedback helps us improve our quality control, shipping processes, and customer experience. Warm regards, Sarah – Customer Support Manager Weston & Finch

Reply from Weston & FinchDec 3, 2025

Hi Zoryleen Maldonado, We’re very sorry to hear about your experience, especially regarding the quality issues and the missing pieces in your order. This is absolutely not the standard we aim to deliver, and we understand how concerning this must feel. Please rest assured: Weston & Finch is not running any fraudulent activity. Your order is real, and so is our responsibility to make things right when something goes wrong. We sincerely apologize if you did not receive a timely response — that is something we are actively improving. Thank you for bringing this to our attention. We are committed to addressing this situation fully and ensuring you receive the proper support. Warm regards, Sarah – Customer Support Manager Weston & Finch

Reply from Weston & FinchDec 3, 2025

Hi Frantz Lauredant, We’re truly sorry for the experience you’ve had. Waiting this long for an order and not receiving it is completely unacceptable, and we understand why you are upset. Your order should never take three months, and when something goes wrong with delivery, it is our responsibility to fix it quickly. We are currently reviewing this issue with our shipping partner to understand what went wrong and to prevent this from happening again. Your feedback is important and helps us improve our delivery systems and service. Warm regards, Sarah – Customer Support Manager Weston & Finch

Reply from Weston & FinchDec 3, 2025

Hi Stephen Fridakis, We’re very sorry to hear about your experience. Receiving a size that is completely different from what you ordered is unacceptable, and we understand how frustrating this must have been. This should not have happened. We are currently reviewing the sizing and labeling from this supplier, as well as tightening our quality control checks to ensure accuracy before items are shipped. Your feedback helps us identify and fix these issues quickly. Thank you for bringing this to our attention — we are committed to doing better. Warm regards, Sarah – Customer Support Manager Weston & Finch