WhimstayReviews of whimstay.com

We absolutely loved our stay here! The house was very clean and had everything we needed, but what really stood out was how comfortable and welcoming it felt. It was decorated so cute and had a lot of little touches that made it feel like someone had really put thought into the space. The area is beautiful, and it was such a nice place to come back to and relax after being out exploring Sedona. We had a wonderful experience and would happily stay here again!

The booking process was simple and quick and the follow through with rental informtion and helpful travel hints spot on.

UPDATE REGARDING WHIMSTAY’S RESPONSE: I want to clarify what “sent someone out to address your concerns” actually involved. The individual sent to the property told me himself that he was not a pest-control professional. He came to place rodent traps, which I personally observed him setting without bait. When I questioned him about the lack of bait, he told me he did not have any and would use food from his vehicle which HE DID NOT. I documented this interaction on video. More importantly, no one was ever sent to clean or sanitize the enclosed sauna area where the rodent feces were documented. The feces remained there through checkout despite the issue being reported while we were still at the property and despite the host having an opportunity to correct it. Sending a non-pest-control individual to place traps without bait did not resolve the sanitation issue we reported. Whimstay’s response also confirms my original concern: compensation was ultimately left entirely to the property manager. When the property manager declined, Whimstay offered a $50 future-stay credit rather than a refund. I have retained photos, videos, and written communications documenting the conditions and the response. Original post: I booked a Big Bear Lake vacation rental through Whimstay and unfortunately had a very disappointing experience when a serious sanitation issue arose. During our stay, I documented multiple live rodents around the property and rodent feces inside the enclosed sauna, which was specifically advertised on Whimstay. I reported it immediately and provided extensive photos and videos. Although someone was sent to place traps, no one ever came to clean or sanitize the sauna during our stay. My biggest disappointment was Whimstay’s customer service after the issue occurred. Whimstay acknowledged in writing that this was a sanitation concern and escalated my case, but ultimately told me that only the property manager could authorize compensation and Whimstay could not override that decision. The property manager declined compensation partly because the sauna was a “separate amenity and not the main dwelling.” Whimstay then offered me a $50 credit toward another Whimstay booking. I booked and paid through Whimstay and relied on the amenities advertised on its platform. I expected Whimstay to have a meaningful way to protect customers when a documented property issue was not resolved by the host. Instead, the final decision was left with the property manager whose handling of the problem I was disputing. Based on my experience, I would not book through Whimstay again.

Do not trust Whimstay. They offer cancellation policies, take your money on top of the making money on the reservation. If you cancel they have all these reasons why they refuse to give you back the money. They never state the policies before you buy. When you put in a claim the reasons are so ridiculous that no one unless you get called for active duty(actual reason for cancellation in their policy) You will be out of pocket the moment you book with them

Great communication, no issues at all. I received multiple emails confirming my reservation.

I loved the location of this house. It's on a dirt road by the river. It is close to conveniences but was in a beautiful, country setting. Things to be aware of: the road is used by lots of bikers, runners and walkers and also is a narrow, bumpy road. Most people seemed to drive for the situation, but others flew through. I ran one morning and took several walks. We really enjoyed visiting local farm stands, general stores, restaurants and taking in all of the scenery. I hope to visit the area again.

St Louis nightmare.... Just like all of the other post, this was a bait and switch. Whimstay is the one that has promoted these listings.... Whimstay pushes every issue on the "host" ...Whimstay claims that only the "HOST" can issue a refund, but then claim "they" Whimstay issued a refund. My family of 5 was stranded in Saint Louis on Labor day weekend, and Whimstay did NOT offer another location to stay, the did give a refund AFTER holiday was OVER..4 DAYS LATER, (NOT A PROMPT REFUND, AS THEY CLAIM) but only for the apartment....NOT ONE RETURN CALL OR MESSAGE FROM THE "HOST", NOT ONE. This was a VERY DANGEROUS situation..... unlocked windows and doors, smoke detectors NOT installed, wet floor from ceiling leaking (slip hazard) and more.....WHIMSTAY gives the "cookie cutter " response and does NOT answer your questions, only the ones they can manipulate. THERE IS A REASON THEY WILL NOT ALLOW PHOTOS OR VIDEOS RUN AWAY FROM THIS OUTFIT Oh ya...They will erase or post a review for you... do NOT believe the 4.5 stars...FAKE, FAKE, FAKE

Whimstay was an easy company to work with Very quick to respond