WhistleReviews of whistle.com

Thankfully, we’ve not had to use our Whistles to find either of our Boys, but the devices are like property & casualty insurance - one hopes never to need it, but it’s a comfort knowing it’s there! The battery life is as advertised. I charge them every third night, and have never had an outage. The activity tracking is a bonus, although the daycare providers that we use, once or twice a week, remove their collars, so not everything they do is captured. Very happy!

So far unfortunately not a great experience. Whistle did arrive quickly - however even though good coverage in our area, Whistle cannot connect when our cat is out of range. And battery lasted less than one day despite using Wifi for almost 8 hours of that day. Unfortunately will return - was so hopeful but technology not there yet.

To try and buy replacements parts for your whistle product you have to dig for it instead of having a section for it as well as calling customer service which is very hit or miss to find someone who will help get you to the right place.

Easy ordering

It is very easy to purchase a replacement Whistle for one that has quit working. What is not easy, is getting help from the support site when you have issues. English is not their first language and there are issues trying to get problems resolved. First Whistle only lasted 16 months before it died on us.

It was easy to order. I love our whistle. We have them on all our dogs.

Update: As stated in their response to my review, Rob with Whistle did indeed contact me. There was great communication, fast and thorough follow thru, and after testing and troubleshooting, a replacement was shipped out right away. Even without the product, which is great and I recommend it, I'd be more than comfortable recommending them based on their customer service alone. Thank you Rob for all your effort! I've waited to see how they did before rating them. We have two purchased about a year apart. I started out really liking these and thought 5 stars. I was able to track down our dogs quickly and safely when they got out. They are great around the home; But we camp a lot in remote areas without cell service, when our dogs got loose it didn't help. So I reduced them by 1 star. But then the new one that's only about 2 months old started having extremely short battery life, about 3 days in a charge. I verified they were on our wifi. The one purchased a year prior would last 6-7 days. Now the one that is also only lasting about 2 days. This was my reason to reduce the rating 2 more stars. Hoping to get some sort of help and resolution from Whistle. If the customer service is good, I will be adding stars.

Excellent customer service & technical support. Easy-to-use product ordering - couldn't be happier!