WholeblossomsReviews of wholeblossoms.com

Reply from WholeblossomsJul 8, 2026

We take legitimate customer concerns very seriously and investigate every complaint carefully. Because reviews on open public platforms may be submitted without an order number or verified transaction attached, we believe it is important to clarify the facts. After reviewing the name and email address associated with this review, as well as our order records for the past 24 months, we were unable to locate any matching order or customer record. We have requested verification through Trustpilot several times over the last 10 days, including an order number, receipt, delivery ZIP code, recipient name, or the email address used at checkout. To date, no verifiable order information has been provided to us. Trustpilot’s reviewer guidance states that reviews should be based on a genuine experience within the previous 12 months. Based on the information currently available, we cannot verify that this review relates to any recent order placed with Whole Blossoms, or to any order at all. We also strongly dispute the statement that our team would tell a customer that assistance was unavailable because “the boss” was gone for a week. That does not reflect our customer-service standards or our documented support process. Whole Blossoms has served weddings, events, and floral customers for many years, with more than 58,000 orders shipped and over 1,800 customer reviews available directly on our website from customers with verified purchasing experiences. We care deeply about our clients and the events they trust us with. Fresh flowers are perishable, and when a verified customer reports a legitimate issue, we have a clear resolution process that includes reviewing photos, delivery details, and order records so we can address the matter promptly and fairly. This review, as currently written and without any verifiable order information, is not an accurate reflection of who we are as a company or how we care for our customers. If this reviewer believes they placed an order with us, we invite them to provide the order number, receipt, email address used at checkout, recipient name, delivery ZIP code, or other identifying information so we can verify the transaction and investigate it properly. Until such information is provided, we cannot confirm that this review is accurate, recent, or connected to a genuine Whole Blossoms order.

Reply from WholeblossomsJun 17, 2026

Hi Crystal, We are sorry to hear that you were disappointed with your experience. We have carefully reviewed this order and the communications associated with it. The event date provided on the order was Friday, and Tuesday was selected as the estimated delivery date. As stated in the delivery policy accepted at checkout, delivery dates are estimates and may be affected by carrier delays, customs or agricultural clearance, weather, origin delays, or other circumstances outside of our control. In this case, FedEx experienced a transit delay; however, the order was delivered before the listed Friday event date and within the delivery terms accepted at checkout. The original product was unavailable, and our team contacted you regarding a substitution. The substitution to Craspedia and Larkspur was approved before shipment. We also reviewed the order comments and related communications, and there were no notes stating that the shipment could not be accepted after Tuesday, that you would be traveling, or that special receiving limitations needed to be considered. After delivery, a refund was requested. Because the order was delivered before the listed event date and within the accepted policy terms, it did not qualify for a refund under our policy. However, as a courtesy, we still offered a store credit in an effort to help. Regarding the product color, some floral items and colors are specialty processed or tinted because those colors do not occur naturally. This was also explained in our communication. We understand that carrier delays are frustrating, especially for event flowers, and we never want a customer to feel disappointed. At the same time, we must follow the delivery and claims policies that are presented and accepted before checkout. We made every effort to communicate, ship the approved substitution, and offer a courtesy resolution even though the order was delivered within the accepted delivery window.

Reply from WholeblossomsFeb 28, 2026

We are sorry to hear that this experience did not meet your expectations. Upon receiving the claim, our team carefully reviewed the photos submitted. The images did not show damage to the flower heads or stems. Lily of the Valley are sold and priced by the stem; the foliage is included as complementary greenery and natural variation may occur. We offered the option to return the product for a full refund in accordance with our Satisfaction Policy. The customer chose to keep the flowers, and as a gesture of goodwill we extended a 30% store credit while allowing the product to be retained. We always encourage customers to contact us directly so we can review concerns promptly and offer appropriate resolutions. Our team remains committed to transparency, fairness, and supporting customers through the claims process.

Reply from WholeblossomsFeb 28, 2026

Dear Darcy, We are truly sorry for the frustration you felt during the process. We’d like to clarify the situation for transparency. As soon as FedEx informed us that the box was lost (not just damaged), we immediately offered you a store credit to resolve things more quickly. You indicated you preferred to wait for a direct refund. Since FedEx claims have their own timeline, we remained in contact with you until FedEx completed the claim. The moment FedEx issued the check, we refunded you the full amount they provided ($100). The remaining $2.59, which was not covered by FedEx, was left as store credit. We want to assure you that we responded to your messages throughout, and we apologize if there was any confusion. Our goal is always to resolve issues fairly and efficiently. Should you have any further concerns, please don’t hesitate to reach out, we’re always here to help. Sincerely, The Whole Blossoms Team