Whole Foods MarketReviews of wholefoodsmarket.com

The one star goes to the unprofessional, uncaring individual who handled the Amazon return desk on the 9th of July, 2025. His mishandling of our returns to Amazon causing us to file a dispute with our credit card company. When my wife went back to ask for his help, he refused and he was also very rude.

I have shopped at Wholefoods for over 20 years. I used to drive from Fredericksburg, VA to the Springfield, VA Wholefoods because there were no stores near me. I now live in Richmond, VA and shop at both Wholefoods; mainly the one that is blocks from my home at 2024 W Broad St. Last evening I stopped at that store to pick up dinner items and a bottle of wine. I was asked to present my drivers license which I did and I also pulled the temporary paper license out stating that my license just expired on my birthday July 7, and I had not yet received my new license. I am 61 years old and do not look like I am possibly younger than 21. My expired license showed my age and photo and the temporary license showed the new expiration date. A manager was called over to authorize my purchase of the wine. He told me the store policy does not allow approval of the expired or temporary license. I said that was ridiculous. He said I am sorry but it is store policy. I spends hundreds of dollars at Wholefoods every month on groceries. That ended yesterday. I will no longer patronize a store that does not accept a valid DMV document as a form of I.D. and that embarrassed me in front of a line of customers and inconvenienced me by causing me to drive to the other side of town in order to purchase a bottle of wine to serve with dinner. Shame on Wholefoods. I will be sharing my experience with all of my neighbors and writing reviews of this deplorable experience.

The large and luxurious Whole Foods in the newish Hudson Yards neighborhood of New York City is now allowing booze in its cafe, which means the store is no longer appropriate for children. On Saturday, a grown man, well dressed and waving an open bottle of wine, screamed the c-word at three different young girls, calling them "white c---ts," prompting the obviously terrified father of two of the young girls to abandon their food, buckle them in their double-wide stroller and flee, yelling at the top of his voice for security, which when it finally arrived took no action against the perpetrator, in fact treating him like a valued customer. When security walked away, the perp turned on me and my 11-year-old daughter, screaming obscenities at us and threateningly swinging at us an open bottle of wine. Security did zero.

The hot bar food has no taste. I got smoked collards and mixed veggies with tomato sauce—no taste whatsoever. It's like a hit or miss. The peanut butter cookies are good, and I have one with lunch if they have any. They know they run out easily. Please keep them in stock. Very disappointed—Whole Foods off Peachtree Industrial. Ga.

I reported a serious incident involving mistreatment that strongly appeared to be racist and discriminatory by an employee in the seafood department. What shocked me most was not only the behavior of the employee, but also the store’s refusal to take any meaningful action or even acknowledge wrongdoing. According to the manager, I will receive neither an apology from the employee nor any follow-up from the store. He would not even attempt to verify what happened while I was still physically present in the store. If this is indeed Whole Foods' policy, then it explains why such racist behavior is allowed to persist. To the employee: If you do not want to interact with customers respectfully, why not work at a place where you do not need to deal with customers? That way, you will have no opportunity to mistreat customers, and more people will be happy. To the store manager: I hope you and your family will never be mistreated like that in any place by any employee like yours, and if that unfortunately happens, the issue will be resolved effectively by a good store manager—not like you.

I am usually a big fan of Whole Foods. The Wauwatosa store's customer service desk has disappointed us more than once. We're a Prime member, and we were going there weekly, buying a cartful. More than once, our bill totaled over $500. This last disappointment was that they refused to take back a purchase that was part of a national food recall without a receipt, even though the product's customer service had told me to bring the purchase back to them for credit. They were rude and didn't care; they turned and walked away from us after saying, 'No, you need a receipt, period.' We became ill from the product, and don't blame them, but we had counted on them to do the right thing - take back the recalled product, regardless of whether we had a receipt or not. They sold a defective product. We've found several local stores that carry many of the same foods at cheaper prices, so this has worked out for us in that regard, but it still bothers us that they were so abrasive. Other Whole Foods stores have more caring and dedicated staff. If you're in the area, consider skipping this store and heading to downtown Milwaukee, where you'll find a much kinder experience for customers.

The only store near me and I don't have a car. I can barely afford to care for myself at Whole Foods. Greedy company. Not with the times. Out of touch and out of line.

Location : Union, NJ , Springfield Av Rude and unpleasant staff. They should have mandatory courses in Trader Joe’s how to be helpful and nice with customers!