Wholesale2b.comReviews of wholesale2b.com

Reply from Wholesale2b.comFeb 10, 2025

Hi Shawn, Thank you for taking the time for sharing your feedback with us. I checked your Wholesale2B account and I could see that you have processed 18 orders with us so far, out of which only 1 order was raised with an RMA request. I checked the RMA request and could see that the supplier wasn't being cooperative with the return and it took too much of your time to process the return. I understand your frustration but please know that Wholesale2B is a mediator between you and the supplier, with no control over supplier's return policies and processes. In this case, however, the supplier required additional documentation and after reviewing these, they deemed that the refund was ineligible. In spite of this, we went an extra step and issued full refund back to your mode of payment. For future orders, we've also made it a point to avoid dealing with this particular warehouse. I sincerely apologize for the inconvenience caused, however, Wholesale2B has been nothing but transparent with you. We're primarily based in the USA, and our support team requires 1 business day to answer your queries because we answer them directly, without any middlemen - which means we answer the tickets as well as make improvements to the system too. You've been successfully using the eBay integration in Wholesale2B and I believe we could continue our association and we'd do our best to mitigate any issues in the future. Once again, thank you for using Wholesale2B. We're grateful. Thanks, Sanika P. Client Success Manager - Wholesale2B

Reply from Wholesale2b.comJan 24, 2025

Hi Dale, Thank you for taking the time to share your feedback. Please allow me to address the issues mentioned in the review one at a time. About the canceled orders, I see that we had to cancel 14 of your orders (and not 30+) due to items being out of stock - which happened due to supplier issues which we took time to resolve from our end. Also, the last canceled order for your account was on November 29th, 2024, which was before we applied the fix for inventory updates. About duplicate listings, we did show you with proof that only one listing was uploaded to your eBay account, and there were no duplicates. You can find these proofs in the support tickets we answered. About eBay fees, we do not have a control over fees charged to you by eBay, however, we do show you a generalized idea of how much that would be and calculate the profits for your products based on that. I doubt there were losses, but if there were, the fix was simple: you just had to adjust the values Global Markups. As Global Markups have to be voluntarily set up by you and not us, I am not sure how this responsibility falls upon us. Unless you had opted for the price review upgrade, we do not change your product prices from our end. About products coming from France, I did tell you that some furniture items are warehoused on the coast of France near the UK, which is why you keep seeing France in the shipment location. As we do not warehouse the products, we cannot control where they are kept. But we were transparent with you regarding this, as mentioned above. Wholesale2B is indeed a mediator between you and the supplier, and we have never shied away from that fact. We're majorly a software company, where we assist you with processing orders with the suppliers so you do not have to sign up with each supplier separately. I apologize that you've received negative feedback, but I am certain that we assisted you through all issues at all times. No matter which supplier you go for, with dropshipping, you are going to face a few hiccups with inventory everywhere, the only difference being that we've more willing to get the issues resolved, and we can attest to that that we did. Anyhoo, thank you for being associated with Wholesale2B. We're grateful. Thanks and regards, Aniruddha Pathak Design Director - Wholesale2B

Reply from Wholesale2b.comJan 13, 2025

Hi Espoire, Thank you for taking the time to share your feedback with us. I checked your app history, and it appears that you had upgraded to the paid tier of the app, canceling the free trial. Despite the app not being actively used (I do see items being pushed to your store), you did upgrade, which is why you were charged with monthly cost of the app. This was not done without your knowledge, as you had actively upgraded to the paid plan before your trial was over, to add more products to your store. We're a 20-year-old business, and a business does not last this long by scamming people. We take extreme pride in our transparent efforts, and I can guarantee that we would never intend to scam you or anyone else. I would request you to reach out to us using support ticket from your Wholesale2B account and discuss how we could work together to get this resolved. Most of the issues are immediately resolved by our ticket support staff, so, communication is always appreciated. To sum it up, you were not charged wrongly, and we were not trying to scam you at all. Thanks and regards, Aniruddha Pathak Design Director - Wholesale2B