Great
Based on 10,269 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shop the latest & best from name brands - human hair, lace front and synthetic wigs. Benefit from exclusive video reviews + guidance from The Wig Experts.
Wigs.com – The Wig Experts™ (wigs.com) has 10,269 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
10,269 approved reviews, newest moderated first
gina A.
Best wigs for reasonable price, excellent variety
Reply from Wigs.com – The Wig Experts™Sep 22, 2023
Thank you for sharing this with us. We strive to provide an overall great shopping experience and we are glad this has been the case with you! We hope to always have you as a client.
SHERYL
Well, I did try the wig on and it was definitely longer on one side than the other. It felt like I had a helmet on my head, I was hoping it would feel a little lighter, or that the hair was not so dense. It's really hard to buy a wig online. It didn't look anything like the photos. Oh well! Wasn't happy that it cost me $25.00 just to try on and then return it. So, I am not willing to try any others because if they don't work out this can become very costly.
Reply from Wigs.com – The Wig Experts™Sep 25, 2023
We are truly saddened to hear you were not satisfied with your purchase. We apologize for any inconvenience. When returning an item, you may choose to use our prepaid return label (10.95) or do a self return using the carrier of your choice, for a more cost effective option. Please keep in mind, all shipping costs are not refundable. We do our best to help with costs by offering FREE Standard Ground Shipping on orders over $150 (before taxes), and all shipping promotions apply to US Ground shipments only. Keep in mind, US Air shipping is the required option for Hawaii, Puerto Rico, and Alaska – US Ground shipping is not an option. If your order is qualified based on the details provided above, free shipping must be selected at checkout. We urge you to consider our free virtual consultation service. This will allow us to go over style, color and measurements. We have swatches and some pieces on hand to help you find the perfect piece for you! If you are interested in booking a virtual consultation, you may use the link below. https://www.wigs.com/pages/book-a-virtual-consultation?p=wig We look forward to hearing from you! The Wigs.com Team!
Janet B.
I got it very quickly.
Reply from Wigs.com – The Wig Experts™Sep 20, 2023
Thank you for sharing that you received your product promptly!
Linda B.
disappointed to receive a hair product with that had leaked into the wrapping!
Reply from Wigs.com – The Wig Experts™Sep 20, 2023
Hi Linda, We apologize for the packaging of the hair product. We went ahead and refunded you in full for the order. Please let us know if we can be of further assistance. Warm regards, The Wigs.com Experts
M from O.
I love the quality of your wigs; however, due to price increases I wait for your sales. The description of the wigs are great when choosing the best style. Videos are helpful too. I do wish your website could show the wig on a head in the color I choose allowing me to decide on the best color choice. A swatch just doesn’t cut it. Also if the head could rotate in a 360 so I can view every angle. Thanks for this opportunity.
Reply from Wigs.com – The Wig Experts™Sep 20, 2023
Hi, Thank you so much for sharing your feedback. We greatly appreciate your loyalty and kind words about the quality of our wigs. We completely understand your concern about price increases, and we're glad to hear that our sales help make our products more accessible. Your feedback about our product descriptions and videos helping select the best style is valuable to us, and we'll continue to provide detailed information to assist our customers in making informed choices. In response to your suggestions, we also want to let you know that we offer free video consultations in which our experts meet with you and have actual wigs and toppers we can show you a 360 view of. And they can help! We hope we get the opportunity to assist you via this premier service. Sincerely, The Wig Experts
Meg
I had to make a return and it was very easy and I was refunded promptly.
Reply from Wigs.com – The Wig Experts™Sep 20, 2023
Thank you, Meg, for sharing your positive return experience. We understand sometimes a style or color doesn't work out, and we want our clients to find the right piece.
Viviana
Great products as well as customer service and shipping is fast! Love this store!!
Reply from Wigs.com – The Wig Experts™Sep 18, 2023
We strive to provide the best products and service to our valued Customers. We could not be happier to receive such positive feedback about your experience. Thank you for trusting wigs.com!
Terry M.
Easy to use website. Very good service. I had to return my 2 wigs since they seemed like too much hair but will try again.
Reply from Wigs.com – The Wig Experts™Sep 18, 2023
Thank you for sharing your experience with us. We know shopping online can be challenging and we are here to help! We urge you to take advantage of our free virtual consultations. This will give you the option of doing a one-on-one Zoom with one of our experts. This then allows us the opportunity to show you how to measure, go over styles, and color options; as well as answer any questions you may have. If this is something you are interested in, you may book online by using the link below: https://www.wigs.com/pages/virtual-consultation We look forward to further assisting you!
