WildewayebikeReviews of wildewayebike.com

I've been in contact with your support team and whatsapp,. The bike does not function properly. It only goes 16 mph. The reason for the two is because your support team is trying to help but it's been 12 days and I'm leaving for a long trip, I was hoping to use my brand new Wildeway Ultra Wander. Maybe you should send a different bike.

Every thing good I love it and the little mirror is broken from shipping. Thanks

Fast transaction...! Great costumer service...love the product..very helpful!

I needed some followup after the purchace and it was handled very well. It gave me even more confidence about me purchase. The bike is a beast and I'm very happy with it.

Bought bike for son. He's very happy with the performance.

I recently received my Wildeway Kraken E-Bike, and I must say, I am extremely impressed! Assembly took approximately an hour, and once I finished putting it together, I was amazed by the size and solid construction of this bike. After taking it for my first test ride, I was even more impressed by its incredible power, smooth ride, and overall performance. This is the perfect electric bike for my hunting club. I can already tell that it will handle dirt roads, trails, and rugged terrain with ease. It has the power and versatility I was looking for. I also allowed several members of my hunting club to take it for a test ride, and they were equally amazed by its performance. In fact, a few members were so impressed that they plan to order their own Wildeway Kraken bikes soon! I do have two recommendations for Wildway: First, I would strongly encourage the company to consider offering a lifetime warranty on the bike, or at least an extended warranty program. This would give customers greater confidence in their investment. Second, I believe Wildeway should establish partnerships with bicycle dealers and repair shops throughout the United States. Having access to authorized service centers would make maintenance and repairs much more convenient for American customers. Overall, I am extremely pleased with my purchase. The Wildeway Kraken has exceeded my expectations so far, and I look forward to putting it through its paces during our hunting club activities. I plan to post another detailed review in approximately 30–60 days, once I have had more time to become familiar with the bike and test its capabilities under actual hunting and trail conditions. Great job, Wildeway! You have built an impressive electric bike, and so far, I am one very satisfied customer!

So the product I would rate 5..the overall experience I would rate as 0. ZERO!! Ordering was easy. Tuesday morning I got notification from UPS that my bike moved to Bracebridge..120km away and it would deliver Thursday. Wednesday it was still sitting in Bracebridge so I called UPS to find out what was going on and found out it would be delivered Thursday. I asked if I could go pick it up in Bracebridge and I was told no due to security reasons. I checked Wednesday afternoon on the Wildeway/UPS tracker and saw my shipment was refused??? We were home all day. I called UPS again and I was assured it would be delivered Thursday. Thursday I checked the tracking and it was marked "return to shipper"?? I wrote to Wildeway support (because the phone number provided does not work) and it can take them up to 24hrs to respond to emails.i called UPS again asking WTF was going on and told them I better get my bike or cancel the order. A courier service Canpar called my saying they had a delivery for me..apparently UPS subcontracted Canpar for the delivery that neither UPS customer service nor Wildeway were aware of. So made arrangements with Canpar dor my delivery to be dropped at an authorized drop point on Friday. Friday rolls around and Canpar called me again and said they have another delivery for me but it's to heavy for the drop location. I guess tbe original shipment was the baskets for the bike and the bike never got to the courier until Friday. I asked Canpar if I could go to their location in Bracebridge to pick up the bike and they said no problem. So my overall experience with UPS and Wildeway is not a positive one. I was lied to on several occasions by both. Total incompetence. Got the bike home. The owners manual is a joke and the instruction video they supply is not much better. Many steps, functions and features left out. Luckily I know bikes and was able to get it together. Very happy with the bike but very dissatisfied with customer service and shipping.

The battery life is no good at all, in six months I had to buy a new one. That’s crazy