Great
Based on 32 reviews
Wills.Com4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Estate planning and settling services. wills.com is a platform that allows anyone to create, sign, and store their last will and testament online
Wills.Com (wills.com) has 32 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
32 approved reviews, newest moderated first
customer
Everything
Reply from Wills.ComApr 24, 2024
Thank you for your 5-star review! We're thrilled to hear that you're satisfied with your experience. If you have any questions or need further assistance, feel free to reach out at [email protected]. We're here to help! Best regards, The Wills.com Team
Andre
My experience was delightful. The directions were easy to follow and, I liked the ease of it.
Reply from Wills.ComApr 24, 2024
Thank you so much for your delightful review! We're glad to hear that you found the process easy to follow and enjoyable. At Wills.com, we strive to keep things simple and efficient for our users. If you ever need assistance or have any questions, don't hesitate to reach out to us at [email protected]. We're here to help! Warm regards, The Wills.com Team
Tom C.
Very easy to navigate. The only downside was the inability to make changes after reviewing and paying for the will, but before it was signed. I did not see anything that told me that changes were not possible after I got it all filled out. Otherwise, I'd give Wills.com 5 stars.
Reply from Wills.ComApr 24, 2024
Thank you for your feedback and for highlighting how easy it was to navigate our platform. We're glad you found the process straightforward! I wanted to clarify that you can indeed make changes to your will even after payment, at no additional cost. This is part of your membership benefits at Wills.com, as we understand that life circumstances change and your will may need to reflect these changes. Simply log into your account at any time to update your will. Our customer support team is always here to help if you need any assistance or have further questions. Please don't hesitate to reach out to us at [email protected], and we would be delighted to assist you. Thank you for choosing Wills.com, and we hope to help you maintain your will in the future! Best regards, The Wills.com Team
customer
I have since found a lot of places where you could get this done for free, but I had to give the all my personal info as it was done on-line. Not a good idea, but than again I sent you my info so I don't know if I gained anything. I also had lots of trouble getting back into my will for editing several times. I still don't feel comfortable with you holding the will info, I wouldn't do it again.
Reply from Wills.ComApr 24, 2024
Thank you for sharing your concerns. At Wills.com, we take the security and privacy of your personal information very seriously. Our platform uses state-of-the-art encryption to ensure that only you can access your data. Unlike free services, we invest heavily in legal expertise to make certain that our wills are not only compliant with the latest laws but also specific to your state, providing solid legal grounding for your estate planning. We regret to hear about the issues you faced while editing your will. Please remember, as part of your membership with us, you have the flexibility to make edits or create a new will at any time without additional costs. This lifetime membership benefit is designed to accommodate any changes in your life circumstances, ensuring your will always reflects your current wishes. If you have any more concerns or need assistance with any part of our service, please don't hesitate to reach out to us at [email protected]. We are committed to ensuring your experience with us is secure, convenient, and meets your estate planning needs. Best regards, The Wills.com Team
kathleen a R.
in starting a will i did not include the 20% off. i sent a request and have not seen a response so i’m in limbo about finishing. Also not clear on how the updating works.
Reply from Wills.ComApr 24, 2024
Thank you for choosing Wills.com for your estate planning needs. We're here to assist you every step of the way. If you need to include additional accounts or make any other changes to your will, you can easily do so by logging into your account and selecting "Edit My Will." This feature is part of your lifetime membership, which allows you to update your will at any time to reflect changes in your life without any additional charges. Our customer success team is available 24/7 to provide support and ensure your will is complete and up-to-date. If you have any questions or need further assistance, please don't hesitate to reach out to us at [email protected]. Thank you for trusting us with such an important part of your life planning. Best regards, The Wills.com Team
customer
Hi ease of use. Low cost. Great and easy fix for very important item.
Reply from Wills.ComApr 24, 2024
Thank you for your positive feedback! We're thrilled to hear that you found our platform easy to use and cost-effective. At Wills.com, we strive to make estate planning accessible and straightforward for everyone. If you ever need assistance or have any questions in the future, our team is always here to help. Thank you for choosing Wills.com to secure your legacy! Best regards, The Wills.com Team
customer
When I had a technical problem, Vincent, the C E O, helped me personally and quickly resolved the issue. He was very responsive and polite. The will was easy to complete.
Reply from Wills.ComApr 24, 2024
Hello, Thank you for your kind review! I'm really glad I could step in and help out with your issue. It's super important to me that everyone using Wills.com feels supported every step of the way. I’m here to make sure everything runs smoothly for you and everyone else, so it’s great to hear your will was easy to complete after we got that hiccup sorted out. Remember, if you ever run into any other questions or need assistance again, just give me a shout. I'm here to help! Thanks again for choosing Wills.com, and take care! Best, Vincent Hoonings CEO, Wills.com
John K. H.
Easy to use and fill out.
Reply from Wills.ComApr 24, 2024
Hello, Thank you for your review! We're thrilled to hear you found our platform easy to use. Our team works hard to ensure that the process of filling out your will is as straightforward and user-friendly as possible. If there's anything else we can do to assist you or improve your experience, please let us know. Thanks again for choosing Wills.com! Best regards, The Wills.com Team
