Nathanael B.
Smoke supplies
Great company
Reply from Windy City CigarsDec 10, 2025
Thank you so much! We appreciate the support and are glad to have you as a customer

Excellent
Based on 277 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Windy City Cigars has proudly served cigar and tobacco enthusiasts since 2002, offering one of the most extensive selections of cigars, pipe tobacco, RYO supplies, and smoking accessories in the U.S.Our mission is simple: to provide premium quality products at competitive prices, backed by reliable service and a passion for the cigar lifestyle. Whether you’re new to cigars or a long-time aficionado, you’ll find everything you need — from exclusive cigar samplers and humidors to rolling machines, tubes, and specialty blends.Why customers choose us:✅ Extensive product selection across top brands and unique finds✅ Competitive pricing & bundle deals designed for value✅ Freshness guaranteed with careful storage and handling✅ Fast, secure shipping with order tracking✅ Customer support from a team that truly knows cigarsAt Windy City Cigars, we’re more than just an online store — we’re part of a growing community of cigar lovers who value craftsmanship, tradition, and enjoyment.We welcome your feedback as we continue to improve and deliver the best experience possible.Your trusted source for premium cigars & tobacco since 2002
Windy City Cigars (windycitycigars.com) has 277 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
277 approved reviews, newest moderated first
Nathanael B.
Great company
Reply from Windy City CigarsDec 10, 2025
Thank you so much! We appreciate the support and are glad to have you as a customer
Judy
Fresh out of the bag!
Reply from Windy City CigarsDec 10, 2025
Thanks for the great feedback! Glad to hear everything arrived fresh and ready to enjoy. We appreciate you choosing us!
belowaverageJOE
Always great product. Great customer service.
Reply from Windy City CigarsDec 10, 2025
Thank you! We're glad to hear our customer service has made a great impression. We appreciate you choosing us!
PATRICIA B.
You didn't have product in stock but was shipped in 24 hours. Thank you
Reply from Windy City CigarsDec 10, 2025
Thank you for your feedback! We’re glad we were able to restock quickly and get your order shipped within 24 hours. We appreciate your patience and your business!
Ed
As first time customers we were not sure about the product but we received in great time with UPS and was amazed how great your product is. We are a future customer from now on!
Reply from Windy City CigarsDec 10, 2025
Thank you so much for giving us a try! We’re thrilled to hear your first experience was a great one and that your order arrived quickly. We appreciate your trust and look forward to serving you again!
Evelyn C.
I get my orders on time and my order is always right great place to order from and the person that takes my order is always nice
Reply from Windy City CigarsDec 10, 2025
Thank you for the wonderful review! We’re glad to hear your orders arrive on time and exactly as expected. It’s great knowing our team is providing helpful and friendly service. We truly appreciate your support!
Leanne J.
Excellent service!
Reply from Windy City CigarsDec 10, 2025
Thank you! We’re glad to hear you’re pleased with our service. We appreciate your support!
Drewster
2nd order in a row damaged. The price has gone up over 14% . Shipping charge is double what it normally would be
Reply from Windy City CigarsDec 10, 2025
We’re very sorry to hear about the damaged orders and the frustration this has caused. That’s not the experience we want for our customers. Please reach out to our support team on [email protected] so we can make this right and replace any damaged items. Regarding pricing and shipping, recent carrier rate increases and supplier costs have unfortunately affected certain products, but we’re always working to keep prices as low as possible. We appreciate your feedback and the chance to improve your experience.