Excellent
Based on 80 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Winestyr is a curated collection of the best small-production wines you won't find on store shelves. We offer best-in-class wine gifts, critically acclaimed premium wine clubs, and easy access to great wines every day via our direct-to-consumer wine marketplace platform. We're setting the benchmark for how premium wine is discovered, purchased, and delivered to your door.
Winestyr (winestyr.com) has 80 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
Showing 4 reviews with 1 star · Clear filters
Sandra B.
Horrible company want answer you bought gift card and yet to get! Was a Christmas gift and was very embarrassed that my daughter in law didn’t have a gift! Sorry sorry I would not Buy nothing from this company. Amd all those reviews about good customer service please send your number or email because they dont respond to the ones I have
N.R.
BEWARE! I BELIEVE WINESTYR IS A BIG SCAM! I’m not one to ever write negative reviews... I look for resolutions directly with the company. However I have reason to believe Winestyr takes your money and doesn’t execute on shipments. Over the course of two weeks I spoke to three employees, one being Bob, a founder of the company. I was intending to send gifts to 7 clients. They never prepared the order, despite me checking daily, and they ultimately never sent it. My clients received none of the thoughtful gifts or notes I’d put together for them. Two years ago I did another large order with Winestyr and not a single one of my clients ever acknowledged receiving the gifts. I’m now realizing that they were probably NEVER SENT in the first place even though the orders were paid in full! I’ve looked back at my correspondence back then, and when I asked for tracking information, it was never shared with me. Complete failure. Possible fraud. Beware.
Ben S.
Terrible customer service and bad wine. Stay away. +++ Edited following company's reply: The Pinot was indeed very good. The other wines must not be the same bottles you mention below because I wouldn't even cook with them. And the processing of "multiple changes" on your end were due to the company failing to make the changes correctly in the first place. To those consumers desiring wine and baseline service, stay away from Winestyr.
Reply from WinestyrMar 23, 2018
Ben - I'm sorry you've had a bad experience with the wine club that was gifted to you. Although our response time is admittedly a bit slow due to the fact that we're a small team, we successfully processed all of your multiple special requests (address change, closing out your wine club gift subscription early, etc). Regarding the wines, we work with some of the absolute best small producers in the country as evidenced by the portfolio of producers on our site. Of the 7 wines you received in your gift membership, were a 97pt California Pinot Noir that was Decanter Magazine's highest scoring California Pinot from the 2013 vintage, an 89pt Cabernet Franc from one of California's most revered producers of Cab Franc, a Bordeaux style red blend from Sonoma's Chalk Hill AVA that scored 92pts from Robert Parker, a Bordeaux style blend from Napa that scored 93pts from Antonio Galloni, and an Oregon Pinot Noir that's sold out across the country - all shipped as part of the gift membership for ~$30/bottle. There isn't a another wine service in the country that offers the breadth and value of small-production wines that we do. If there was some other aspect of the service that underwhelmed, please let us know so that we can be better going forward.
Fred C.
I have been trying to contact Winestyr for the past week via phone and email--but to no avail. They have not delivered and promised. I love their concept and their wines, but their customer service seems to be non-existent Buyer beware!
