Reply from WinggirlmethodOct 19, 2026
Added reply oct 21 afternoon from Ena:
Hi Spencer,
We're sorry to hear about your experience. We've reviewed your communication history with our Support team and wanted to share what we found.
July 2026: You contacted our Support team requesting refunds for both purchases. Our team explained that the F Formula was eligible for a refund and immediately offered to refund the $47.
They also explained that masterclasses are excluded from our 60-day refund policy, as outlined in Section 8 of our Terms of Use.
Our refund policy, including the exceptions for masterclasses, is publicly available on our website and can be reviewed here: https://winggirlmethod.com/terms-of-use/
July 2026: Our team also offered to exchange your masterclass for other masterclasses that might better suit your needs. We shared our refund policy with you and continued looking for ways to help.
August 18, 2026: Our Support team reached out again and offered to arrange a quick call to discuss your concerns. Unfortunately, we weren't able to connect.
August 20, 2026: We followed up once more, asking what you were hoping to improve in your dating life so we could recommend resources that would be more helpful to you.
Unfortunately, despite these efforts, we weren't able to find a solution that worked for you.
We want you to know that our intention was never to dismiss your concerns. While masterclasses are specifically excluded from our 60-day refund policy under Section 8, our team still offered alternative masterclasses because we genuinely wanted you to get value from your purchase.
Our records also show that a payment dispute was subsequently opened with your financial institution. We've submitted our response and are currently awaiting their decision.
We're sorry we couldn't reach a resolution that you were happy with, Spencer. We truly care about our customers and always want them to feel supported, even when a purchase falls outside our refund policy.
The Wing Girl Method Team
Added onto reply oct 21 - Spence if you could please email Ena. Email below so we can see the correspondence on this. we have very set rules in our support team and this does not sound right which means there is an error going on that we need to address and discover
BUT I can't find your correspondence cause I don't know your email or last name. If you can email ena about this, she is head of support and has been advised to look out for an email from you.
We want to refund and fix this ASAP. We don't force people into keeping our products. We help men get results with women.
I’m sorry this happened. If you asked for a refund within the 60-day guarantee and were told it would be processed, it should have been.
Our support team is expected to respond to every ticket, and a manager oversees that process. We’re here to help men, not to hold onto someone’s money when a program wasn’t helpful. I’d like to look into why your refund wasn’t completed and make this right.
Please email Ena at [email protected] with the email address you used for your purchase. Please don’t post your email publicly here. We’ll review what happened and follow up with you directly.