Wink Frozen DessertsReviews of winkfrozendesserts.com

Reply from Wink Frozen DessertsAug 9, 2019

Thank you so much for the review Grey!

Reply from Wink Frozen DessertsAug 9, 2019

Thank you so much for this review Cassie! It means a ton!

Reply from Wink Frozen DessertsAug 5, 2019

I'm so sorry you didn't enjoy our products. We aim to please as many people as possible, but understand that not everyone will enjoy what we create. Would you mind providing your order number? We do stand behind what we do and guarantee satisfaction. Thanks!

Reply from Wink Frozen DessertsAug 5, 2019

Thank you for providing this. Again, we totally understand that a sugarless, dairy-free ice cream alternative is not going to be to everyone's taste, and honestly do appreciate you giving us a try. That being said, we stand behind our products and our service. I've refunded your order as per our satisfaction guarantee policy. You can find more on that by following the link below. https://winkfrozendesserts.com/pages/returns-and-refunds The reviews on Trustpilot are all from authentic buying experiences and are verified through order matching, just as your order was. If after this communication with you, you still believe that our services are deserving of a 1-star review, then we understand, and again, are truly sorry we weren't able to meet your expectations as a company and product. If you feel we were able to resolve your issue, or are deserving of a different rating, we do invite you to modify your entry - these ratings are impactful to future customers, many of whom may enjoy our products. Our goal is to provide an experience where people can try new items, while trusting that the company providing them will stand behind them.

Reply from Wink Frozen DessertsAug 5, 2019

Hi Marlene, Thank you for providing your order information. We totally understand that a sugarless, dairy-free ice cream alternative is not going to be to everyone's taste, and honestly do appreciate you giving us a try. That being said, we stand behind our products and our service. I've refunded your order as per our satisfaction guarantee policy. You can find more on that by following the link below. https://winkfrozendesserts.com/pages/returns-and-refunds The reviews on Trustpilot are all from authentic buying experiences and are verified through order matching, just as your order was. If after this communication with you, you still believe that our services are deserving of a 1-star review, then we understand, and again, are truly sorry we weren't able to meet your expectations as a company and product. If you feel we were able to resolve your issue, or are deserving of a different rating, we do invite you to modify your entry - these ratings are impactful to future customers, many of whom may enjoy our products. Our goal is to provide an experience where people can try new items, while trusting that the company providing them will stand behind them.

Reply from Wink Frozen DessertsAug 6, 2019

Hi Christine, I'm so sorry I didn't respond to your review the day it was left. I must have missed it. We want people to be able to try our products with trust that we'll do what is necessary to make things right for them. In each order, there is a contact card in case anything with a customer's order is not to their liking. This card encourages customers to contact us via email ([email protected]) to remedy the situation. Prior to your review, did you happen to submit an email regarding your experience? If so, what date did you send it? I would like to make sure we didn't miss anything. I've just looked into your order number and have refunded you as per our satisfaction guarantee policy. The reviews on Trustpilot are all from authentic buying experiences and are verified through order matching, just as your order was. If after this communication with you, you still believe that our services are deserving of a 1-star review, then we understand, and again, are truly sorry we weren't able to meet your expectations as a company and product. If you feel we were able to resolve your issue, or are deserving of a different rating, we do invite you to modify your entry - these ratings are impactful to future customers, many of whom may enjoy our products. Our goal is to provide an experience where people can try new items, while trusting that the company providing them will stand behind them.

Reply from Wink Frozen DessertsAug 2, 2019

Hi Grace, Thank you for ordering our products. I'm so sorry to hear that we weren't to your taste. While we do try to appeal to as many people as possible, we totally understand and accept that we're not for everyone. That being said, we operate with integrity and would be more than happy to honor our satisfaction guarantee. Would you mind sharing your order number? Thanks!