WiseyReviews of wisey.app

Reply from WiseyAug 18, 2024

Dear Lee! Thank you so much for sharing your experience! We’re sorry to hear that you initially had trouble accessing the features, but we’re thrilled that our customer care team was able to assist you promptly. If you need any further assistance or have any more feedback, don’t hesitate to reach out—we’re always here to help! Take care!

Reply from WiseyAug 17, 2024

Dear Valued Customer! Thank you for sharing your feedback, and we sincerely apologize for the frustration and dissatisfaction you've experienced. We regret that our refund policy did not meet your expectations, and we understand how disappointing it must have been to feel that the program wasn't a good fit for you. We want to clarify that all charges on our platform are carried out with the explicit consent of our customers, and our Terms and Conditions are prominently displayed on the sales screen before any purchase is made. This is to ensure transparency and provide our users with the necessary information before proceeding with any transaction. Your feedback about the program feeling generic is valuable to us, and we’ll share this with our team as we work to improve. If there’s anything more we can do to assist you, please don’t hesitate to reach out at [email protected]. We are here to help, and we want to ensure that your experience with us is handled with care. Have a great day!

Reply from WiseyAug 17, 2024

Dear Nathanael! Thank you for sharing your feedback, and we sincerely apologize for the frustration and disappointment you've experienced. We understand how important it is for our customers to feel confident in their purchases, and we are sorry that this wasn’t the case for you. We strive to be clear with our pricing and guarantee policies, and we regret that this situation didn’t meet your expectations. If you were charged unexpectedly or if there was confusion regarding the refund, we want to look into this further for you. Please reach out to our support team at [email protected] with your details, and we’ll work with you to resolve this issue as quickly as possible. Your satisfaction is important to us, and we want to make things right. Thank you for bringing this to our attention, and we hope to have the chance to regain your trust. Cheers!

Reply from WiseyAug 16, 2024

Dear DeeDee! Thank you for your feedback! It's wonderful to hear that you found the app nicely organized and informative. We understand that life can get busy, and it’s not always easy to find time to fully engage with the content. If you ever decide to come back to it, we’ll be here to support you on your journey. If you have any questions or need help with anything, don’t hesitate to reach out at [email protected]!

Reply from WiseyAug 15, 2024

Dear Julia! Thank you for the great review. We are happy to hear that you are finding our customer servise to be great. We appreciate members of our community like you who can give us this type of constructive feedback. Please know we are taking this review to heart, and we appreciate you being a member of the Visify family, we hope you will stay with us!

Reply from WiseyAug 15, 2024

Dear Sharon! Thank you for sharing your feedback. We understand the concern over this. We apologize for any misunderstanding regarding our subscription billing and refund policy. We strive to provide a valuable service, and we regret that your experience did not meet your expectations. We’d like for our support team to take a look at this with you. Please write in to our support agents directly at [email protected], so a member of our team can get some additional information from you, and investigate. Have a sunny day!

Reply from WiseyAug 15, 2024

Dear Valued Customer! Thank you for sharing your feedback, and we sincerely apologize for the distress and frustration you've experienced with our platform. Your concerns are deeply important to us, and I want to address them with the seriousness they deserve. We are so sorry that you've had this experience. This is not the level of service we want to give. We never intend to trivialize or misuse mental health terminology, and we deeply regret that our advertising came across as predatory or misleading. Regarding your experience with our assessment tool and subscription process, we apologize for the issues you’ve encountered. Your point about receiving the same score regardless of the input is concerning, and this will be reviewed by our team. Additionally, the cancellation process should be straightforward, and we regret that it has caused you undue frustration. We appreciate your willingness to bring these issues to our attention, and we are committed to making the necessary changes to better serve our community. We will review our advertising practices, assessment tools, and subscription management processes to ensure that they are fair, transparent, and supportive of our users’ needs. Thank you again for your candid feedback. We are here to listen, learn, and improve. If there is anything more we can do to address your concerns directly, please don’t hesitate to reach out at [email protected]. Have a wonderful day!

Reply from WiseyAug 15, 2024

Dear Annmarie! Thank you so much for your positive feedback! We’re love to hear that you’re enjoying the smart techniques for focus. We always love to hear such feedback from our customers. If you ever have any questions or need further guidance, we’re here to help at [email protected]. Keep up the great work on your journey!