Average
Based on 704 reviews
Wisper Internet3.4Select a bar to see only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Wisper Internet, we know you want to stay connected - and that means you need internet that simply works.The problem is, most providers are a nightmare to deal with, leaving you feeling frustrated and powerless.We believe you deserve better. That’s why, for over 20 years, we’ve been building a different kind of internet - one people love enough to recommend to their neighbors.Here’s the Wisper Promise:1. We help you choose a plan that’s right for you.2. We get you connected and make sure it works.3. And we’re always here when you need us.So see if Wisper is available at your home today - so you can stop living an interrupted life and start connecting with a provider who cares
Wisper Internet (wisperisp.com) has 704 customer reviews on Folks Told, with an average rating of 3.4 out of 5.
704 approved reviews, newest moderated first
Richard
Whisper has always been reliable and honest to me. I've been with them from the beginning and always recommend them to people. For my internet needs, they are perfect.
Reply from Wisper InternetJul 19, 2021
Thank you, Richard!
Dennis and K.
We were told that Wisper could provide us fast service. It was not fast enough for me to work from home most of the time. Updates were done during the day instead of when most people are not working from home. Wisper could not repair our service when it was down for most of the month of July 2020 and then billed us anyway. After calling they did reduce the fee. When our tower needed parts to be able to work, Wisper told us we were just going to have to wait for more than a week. My job was compromised and eventually terminated.
Reply from Wisper InternetJul 19, 2021
Hi Dennis! We're sorry that our service didn't meet your expectations. I've added a service ticket to your account and we'll take a look at those speeds!
Zoe
Overall the service is great, but have noticed for the past 4 to 6 months the service is interrupted at between 10 pm to 12 am. Constantly getting kicked off during that time period.
Reply from Wisper InternetJul 19, 2021
Hi Zoe! We're sorry for the occassional outages, but we're glad that you're enjoying your service overall!
Lori
I have had 3 internet services in the last year. Even if given the choice I wouldn’t switch back! Wisper is by far much better! I have had ZERO problems & love the customer service! (They are always checking to make sure everything is ok!)
Reply from Wisper InternetJul 19, 2021
Thanks Lori!
Gary
I contacted Whisper to find out why I could not order an On Demand movie and was told the type of service/payment program I have does not allow me to order an On Demand movie for some reason I could not understand. I plan to change my cable tv service as soon as I can.
Reply from Wisper InternetJul 19, 2021
Hi Gary! We're sorry for the inconvenience! Hopefully we can get that worked out.
Susan
Wish it were a little faster but I'm in one of those 'dead zones'. Best I've had at this location. Tried others several years ago and came back to Wisper.
Reply from Wisper InternetJul 19, 2021
Thanks Susan! We're glad to have you back!
Sue
When it’s cloudy or rainy I don’t have internet service sometimes and even on good day my interest is so slow, I’m thinking of looking to see if someone else can get me better service. For 59.99 a month and haft the time no internet or so slow might not as well have it. You wanted my review
Reply from Wisper InternetJul 19, 2021
Hi Sue! We're sorry to hear your connection isn't always reliable! We'll put in a ticket for you and take a look.
GERALD
The customer service is great but the internet service is extremely poor very expensive for what you get and slow. I have had a technician come out two times. When they leave the service will work good but no later than the next day it will be right back to crappy service.
Reply from Wisper InternetJul 19, 2021
Hi Gerald! We're glad that you enjoyed your experience with our team, but we're sorry to hear you're still having trouble! We'll put in a ticket and take another look.
