JoyReviews of withjoy.com

Joy is overall very easy to use - the contact collector is convenient and the registry is fairly easy. I didn't mind the website templates but they weren't super easy to use. The biggest reason I removed a star is the gaps between mobile and web.

I was able to use the gift registry and always had updated information on wedding details.

Avoid at all costs. We were attending a wedding in Chippenham, UK and made the hotel reservation with Joy and received confirmation from them. Upon arrival we were informed the hotel did not have our booking. We also learned this happens a lot with bookings made specifically with Joy. We were lucky they had one room available for which we had to pay on the spot- interestingly Joy had charged us 50 Pounds more than the hotel did. Since then Joy are not taking responsibility for the situation and not refunding the amount for the services they did not provide saying “ the travel partner has informed us that there is no refund available for this booking. We need to respect the decision made together with the property.”

Love it! But I wish there was a quick and easy way to click on a link for the location of the venue. Or the welcome page let me put in the actual full address of the venue. (It doesn’t) Also wish there was an easy way to track the RSVPs. It’s not very easy to do.

We were using it from Canada. I would only use it in America, as the linking to the registry was poor.

I had an extremely disappointing experience with WithJoy Car Rental and would not use this company again. I booked a car in my name, but my physical Brazilian driving licence had unfortunately been stolen in an unrelated incident prior to the rental. When I arrived at the rental location, I was informed that the official digital version of my driving licence, available through the Brazilian government platform, would not be accepted. As my son-in-law was travelling with me and had a valid Portuguese driving licence, I immediately tried to contact Joy to request that the main driver’s name be changed to his. To my surprise, there was no telephone number available for customer support. The only communication channel provided was email. I contacted the company immediately, explained the situation clearly and requested assistance. They replied more than 24 hours later, only to inform me that the reservation had been considered a “no-show” and that no refund would be issued. I find it unacceptable for a car rental company dealing with time-sensitive bookings to provide no immediate customer service channel and then penalise the customer because the company itself took more than a day to respond to an urgent request. I would strongly advise other customers to be extremely careful before booking with Joy. I would also recommend caution when booking rental cars through Expedia. In my experience, the booking was redirected to another company, and when a problem arose, I was left dealing with the rental provider without the level of support or accountability I expected from the platform through which I had made the reservation. A frustrating, poorly handled experience from beginning to end. I will not use Joy Car Rental again.

Joy charged me $426.00CA though the website said $298.00. Then JOY proceeded to not pay the hotel which lead to the hotel having to charge me additional $359.00 (normal booking price) on top. Joy did not do anything to personally email the hotel to figure this out. The booking was complete a week before the stay. Do not book with joy

We attended a wedding in Birmingham for a niece on Saturday 5 Sept having flown from Melbourne Australia. In July we had wedding details on line from ‘Joy’ and after clicking a link for accommodation they recommended, we booked AND PAID immediately on July 19 for two nights totaling Aus $319. However when we arrived at our hotel the day prior to the wedding, the hotel informed us of the ‘Joy’ booking for us, but no payment had been made to them. We had to pay again at the hotel for a booking ‘Joy’ had made in July! Of course the hotel was not responsible but confirmed ‘Joy’ had made it on our behalf. Please note our bank statement clearly indicated the $319 withdrawn for ‘Joy’ from our funds. They simply did not pass it on the our hotel leaving us out of pocket and taking the joy, out of a normally joy filled wedding event. I sent a justifiably strong response from its own website so they could not avoid our disappointment and awaiting a response. ‘Joy’ where is our money, apology and compensation? In the meantime for all prospective users of ‘Joy’, we would recommend you try another service provider as we strongly suspect ‘Joy’ might be a scam.