Reply from WizeBandJul 1, 2026
Hi Anne-Marie, thank you for taking the time to share your feedback. We're genuinely sorry to hear that you left feeling disappointed, as that is never the experience we want for our customers.
We would, however, like to clarify a few points for anyone reading this. After carefully reviewing your order and our email correspondence, we confirmed that the band you received matched the variation that was selected and submitted during checkout. When we referred you to the product details on our website, it was never our intention to place blame, but simply to explain why the item you received matched the order we processed.
We also noticed that you've shopped with us several times in the past, and we've always appreciated your continued support. Because of that, we were genuinely surprised by this review. We strive to treat every customer with kindness, respect, and fairness, and we always do our best to find reasonable solutions whenever possible.
We understand that misunderstandings can happen, and we respect that customers may have different perspectives. At the same time, we believe it's important that the facts of each case are represented accurately. We're always happy to help and have constructive conversations, and we remain committed to providing the same level of care and support to every customer.
We wish you nothing but the best moving forward.
