WjacketReviews of wjacket.com

Great service from W Jacket. The first order had a manufacturing defect which was at first difficult to detect. However I was immediately offered a replacement which arrived quite quickly. I was very pleased with my new jacket as it fits me well. I chose the very bright pink colour which I love.

My returned jacket went to Italy and was refused delivery and sent back to me. Terrible service.

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I have been asked to delete the name of the person I emailed regarding returns, so I have done that, even though the name is mentioned in other reviews! So many reviews mention the cost of returning, and difficulties in getting a refund, or having their jacket returned to them. I received this reply: “I want to assure you that in almost all cases, orders returned to our return center are successfully delivered to our return address, and we process them accordingly. We have noticed a couple of instances where orders were returned, and in those cases, we issued a full refund to the customers. If, for any reason, your return package is returned back to you, we will absolutely agree to issue a full refund. Your satisfaction is our top priority, and we are committed to ensuring a smooth and fair return process.” It makes no sense to me, and after reading so many reviews that state difficulties in the returns process, I decided not to bother with my return, and not to recommend this company.

I received my jacket, which like others have said there wrongly sized, I ordered X-LARGE which supposed to be 16-18 i am 14-16 and this is too small, they offer a refund but postage on the jacket to return would be £22, and people have said they had there’s returned, I am soooo annoyed to be out of pocket like this an think they should be sorting there sizing chart out, THINK TWICE BEFORE YOU BUY FROM THEM

Jacket didn't fit once it eventually arrived even though I used their size guidelines when ordering. I didn't think the quality was very good either, didn't live up to the advertizing hype. I believe the returns process is very difficult, deliberatetly so. As with other comments on here I won't even bother to return it. Definately don't buy from this company. Very disappointing.

Ordered my jacket 7/7 and still haven’t received it. Seriously doubt I ever.

Oh, I should have listened to others comments before ordering this jacket, I was so happy that a colourful coat could be bought. I can support those who have said the sizing is small for the sizing described. I ordered a size larger than normal which I always do with coats and jackets. It doesn’t fit and is straight down with no allowance to add shape with the waist tie. It’s a shame as I’ve given 2 star because of their return policy. The jacket in the right size would be 4 star.