Wolferman'sReviews of wolfermans.com

They are so dry and hard even after putting them in the deep freeze immediately upon arrival in the mail. I’m going to try to contact them to receive replacements cause even the first one I ate was awful. I don’t have the heart to tell my sister I donot like them AT ALL. My sister sent them as a Christmas gift. I want to throw them out and I don’t want to say I love them cause I don’t want her to keep sending them.

I ordered a sympathy gift basket for a friend who lost their Mother and it won't arrive for a month. When I reached out to customer service and finally chatted with a human they said even though it won't be delivered for another week they can not cancel it until it has shipped? Does that make any sense. And this happened to me before but worse, I sent a very large gift basket to my Aunt while she was grieving my uncle at that took 3 months to arrive. Just horrible customer service. I won't be returning.

Not the muffin we have eaten and ordered since 1985. We also purchased muffins at their grocery store in KC. Super thick now the size of what use to be Wolferman’s traditional. Flavor, taste, texture, dryer muffin, customer service not very good. Favorite flavors out of stock or discontinued, available for order later date-they couldn’t tell me. Not a special treat or gift anymore. Not Fred Wolferman’s recipe! Will not order again.

I experienced terrible customer service from Wolferman's and 1-800- FLOWERS, it's parent company, as it seems most people do, based on the reviews here. I was also charged shipping despite having had a Celebrations Passport membership for the past 3 years, and literally spent over 2 hours trying to deal with the non-native English speaking customer service agents that couldn't seem to understand this basic issue, nor have any idea how to resolve the matter. Finally one of the 3 agents I was transferred to mentioned that I would have to speak to a Celebrations Passport agent and I said,"why Yes, of course I should!" That should have been offered from the get go, as once I spoke with that department, the shipping problem was corrected in about one minute! I surprisingly didn't have any untimely delivery problems, but as they were having a BOGO @ 50% off deal on certain baskets, I finally got to try the products I had ordered for years for family members and was disappointed in the sizes of their items. The loaf bread was literally an individual portion, not a full loaf bread as seemed to be portrayed in the catalog, and the scones and danish were also small. As mentioned by others, the "super thick" English muffins were a 4-pack, and the whole presentation just looked thrown together rather than nicely shrink-wrapped as I would have expected for something priced at approx. $125.00. I was frankly embarrassed that this low quality jumble was what my family had been receiving from me in the past, and have resolved that I will find a better company from which to order holiday gifts in the future.

I ordered something for my brother and sister in law and it was to be delivered 12/24/25. Never delivered. Spoke to 2 people, was told I would be refunded and the product would still be delivered. Nothing ever delivered. I will never order from this company again.

I would give them zero stars if that was an option. I ordered from them in November for delivery by Dec 16th. They never delivered, never contacted me to inform me that they were unable to deliver due to a shortage of product. However charged me 29.00 for passport membership delivery and 22.00 for a coffee cake. When I spoke to my nephew he informed me he hadn't received the item sent for Christmas. After hours on hold for customer service they said they would send another and it would arrive on Jan 2. It never happened. Mr. McCann your company sucks!

I placed an order for a homebound elderly relative. It was to be delivered before Christmas. I ordered it 12/17. It was delivered to the front door of her apartment complex, not even to the office or the mailroom. Of course, she never received it. I talked to customer service who guaranteed a replacement would be delivered, to her door with a signature, by 12/31/25. It was sent, again, to the front door. After a lot of time with customer service, I got a refund, but that does not make my relative happy. I had to tell her that her Christmas present had been stolen and that she would receive it before New Year’s Day, and she was really looking forward to a treat. Now she’s not getting it at all. This was a terribly disappointing experience and I do not recommend Wolferman’s or their partners at all.

Wanted to order a $69.95 item. Total price was $106.05. Called 800 number and was told that after I paid the bill I would receive an email of a breakdown of charges. Agent said she could not give the requested breakdown. Don't try for a discount. All of their advertised codes come back as expired. Finished with Wolferman's. Recommend you stay away from all Harry and David's products. Too much bait an switch.