Wolferman'sReviews of wolfermans.com

I ordered a basket on 11/24 to be delivered at a friends house on 12/17. She was having guest over on the 18th and wanted something extra. I thought ordering early was a good idea. WRONG as of today, it hasn’t even shipped and the produce is out of stock.

Couldn't find the item I wanted online -- clearly pictured in the mailed catalog I got 2 weeks back (promotions good thru 12/25/21). Despite using search feature, entering the item#, scrolling the whole dang site -- nothing. I didn't see a suitable alternative Christmas gift, plus a large selection of items are not available until after the new year - sometimes months after. Availability may be due to current shipping woes all over, so not necessarily their fault, but their catalog interface is their bailiwick. Anyway -- while this would've been my 1st order with Wolfermans -- given the bad reviews for the muffins that would've been part of my order, plus the noted delivery problems -- I'll pass. As Wolferman's parent co., Harry & David is responsible and should do a LOT better job of quality control. H & D used to have a stellar reputation, well-deserved. I am familiar with their service and products; I ordered gifts from them over the years, only stopping after shipping costs became too high to justify small gifts sent to several addresses. Also - my very first job using a computer was in Medford, handling Christmas orders at their call center in the late 80s. They were a good company to work for at the time. Sounds like their customer service reps are mostly doing their best, but they have no control over consistent problems with catalog, delivery, or product quality.

While the product is awesome... they have no idea how to ensure their product is delivered on or close to the requested date. Second year in a row that they screwed up my orders. HORRIBLE. You'd be better off buying your own item, baking a banana bread and shipping it yourself. Oh, don't bother to reach anyone on the phone, they don't know how to handle calls. Yesterday I was on the phone for over an hour. The staff is very professional and kind but it doesn't make things better when your gift is a week late...

First time Wolfermann's thick English Muffin purchaser. Order arrived a bit later than expected but intact. I ordered 9 different flavors. I have tried three of the flavors are all are thick and doughy and tasteless. All left a bad lingering after taste. Yuck. I tried the chat line and had to repeat myself three times giving the same info over again. I clicked out of the chat. Called customer service directly, explained the problem, received a refund, an apology, and a 20% off coupon for future purchase on a different product. Polite and helpful Ms. Kathy was. I feel better about Harry & David as a result of Ms. Kathy's care and concern. I will try again- just not English Muffins. One star is for the muffins- I'd give Ms. Kathy 5 stars.

Do not order from this company unless you would like your product never to arrive. I placed an order to arrive anywhere between Nov 17 and 24. They chose the date of the 24th, when it had not been delivered by 5pm, I contacted them to be rest assured it will be there by days end. I contacted them again at 9pm, to be told it would be arriving two days later and after the holiday. The on Thanksgiving I received an email saying it would probably arrive by months end. Considering this is food and the reviews of wet bad English I am not expecting much from this product and and embarrassed of what the person receiving will think.

I have just had a truly awful shopping experience at wolferman’s.com. I have been using a gift list for years but this year I could not see the recipients in my cart, I kept getting multiple orders of products for the same recipients, and every address stored in my address book, including my own, was screwed up in some way and had to be corrected. I became so frustrated that I submitted orders for each recipient in separate sessions. This is the last time I will go through this experience.

In my opinion, Wolferman's English Muffins are a fail for me. Took out my first muffin from the package & it was wet inside the plastic bag. All the bags were wet inside. These muffins fell apart removing them from the bag & after losing a few removing from the package, I put them in freezer bags to keep the ones I could salvage. Bays English Muffins are still my favorite😋

Had ordered a gift basket for mother's day and due to unexpected medical reasons she needed to travel to stay with me. I attempted to change the delivery address prior to shipment, however something went wrong and it ended up at her home with no one to receive it. Customer service was amazing and shipped out a replacement to my address so she could receive her gift. Great service and I'm sure great food. Will definitely recommend on the customer service alone.