WoodandHeartsReviews of woodandhearts.com

I appreciate the item, but all of the holes weren't completely drilled through and it cracked when I tried to wiggle the bolt through. It isn't a terrible crack - I can sand it down and repaint it later because it's solid wood.

Their products are very easy to assemble and look great! My wife and I purchased the arch, ladder, and triangle for our 8 month baby to use for pulling up and playing on later in life. We got the tent and cushion with it as well, though those came a couple weeks later than the wood pieces. The only reason I put 4 instead of 5 stars is that they originally sent us the wrong colors for our tent and cushion, but they fixed that fairly quickly.

The product arrived in Hawaii in a timely fashion and in good condition. It was easy to put together and my great grandson absolutely loves it!

Overall the product is fun and my kids love it. The ordering process was easy, communication with the company was 'good', but little information on when the items would actually ship. They also didn't say that the items would come in multiple packages and on different days. Initially I thought I was missing many pieces because the package was marked 1 of 1. It took a bit and a few methods of communication to hear back that it would be coming in multiple packages. We were missing a few bolts/screws, but made it work. I also didn't know that this needed to be attached to a wall because it isn't structurally able to be iindependent. The instructions were actually pretty clear and easy to follow. I downloaded them from the website. The wood itself is good quality, but the joints come loose easily because of the way the screws and bolts strip the wood it attaches to the wood. Overall happy, but wouldn't purchase again for the price and headach of it all.

After our finished basement flooded I decided to turn the whole place into a play area for our grandchildren. I purchased the house and the monkey bars with the rock climbing wall and a couple of smaller pieces. Shipping seemed to take forever but I was so happy when all the boxes finally arrived. Please note each box is not dedicated to one piece so you need to carefully separate the pieces before beginning. Additionally, although the bigger pieces come with mats, I purchased Interlocking EVA Foam Floor Mats like they use in gyms to minimize much of the shock from a fall. I needed to hire our local woodworking guy and his assistant to assemble because there were so many pieces and my husband is sick and this project was way too complex for me. They spent approximately five hours on three consecutive Saturdays to get this done. They told me some of that time was because there were missing pieces and a few bent pieces of wood and the instructions were almost impossible to read so they had to work around this. Now they are coming back to secure the monkey bar set to the wall since it wobbles slightly. (It cost me quite a bit to have it put together and with the missing pieces… this is why I took off a star). Now that it is mostly complete, I cannot wait for our grandchildren to see this “special surprise”. It is high quality and I know they’ll be playing on this set for years! Even though we had a few setbacks, it is everything I had hoped for. My only communication with the company was to ask when the items were due to be shipped since I had been waiting and was growing impatient. But my question was answered immediately so this is all I know about their customer service! Now it’s time to keep the little ones active and away from any “screens”! Thank you!

We searched everywhere and this was the best deal we could find that also had great reviews. Took a little longer than expected, but so worth it. Fairly easy to put together. Kids already love it! We're now looking into a bigger set for the older two, as this was really for baby boy.

Initially with the holiday rush, my order was delayed. I went through a similar experience to some other reviews, but I was impressed with how they did many things to make things better, including fixing all mistakes, refunding a small credit and sending me free merchandise. Overall, the quality of the product is very high, the climbing structure is solid. If I had the right expectation on the shipping delay and better communication on the front end, this would be 5 stars. They did fix all issues, highly increase communication and I will order from them again (just giving myself plenty of time)

No expected delivery date or updates. I emailed and no response.