JORD Wood WatchesReviews of woodwatches.com

Love the watches but because I received a damaged timepiece (and by the time it was “APPROVED” for an exchange, I missed the window for the watch to be a Christmas gift! I was EXTREMELY DISAPPOINTED! Customer care should be more expedient—especially near the holidays!

The watch is beautiful and arrived without problems in the size requested. My issue is that fresh off the package it doesn't stay in time. It wasn't implicated while ordering that I'd need a battery change immediately, which I'll have to do on my own dime, if that even is the reason.

I ordered a Koa Wood watchband for my husband's Apple Watch. Since this was a gift, I did not have it sized and had my husband take it to a jeweler to have it sized. As the jeweler removed the pins, the wood split, damaging the link. Removing that link, the jeweler tried another piece and the wood split on that link as well. The product and wood are gorgeous and I really wanted a comfortable band for my husband's watch, so we may order another band, but I'm dubious of how it will withstand long term wear and tear.

This was my 2nd Jord watch purchase. It wasn’t used until 6 months after the purchase and doesn’t keep time hoping it’s the battery but the battery shouldn’t have died to soon. My other Jord has been ticking along great for 2 years. No issue

The customer service was excellent, however I have replaced replaced links 3 times, the last link I ordered last 3 weeks. I am reluctant to order another watch or more links at this point. Which is unfortunate, considering when I am wearing it, I get many compliments on the style and the look.

I've had my watch repaired twice now, once for cracks in the watch face and recently for cracked hinges that hold the watch face. I got the hinges repaired and not even 2 weeks later, while making sure to wear the watch at low activity events, one of the hinges has already started to crack again! I really like the watch look but I'm getting tired of sending in my timepiece for repairs!

Good product, but deceptive advertising in regards to a “sale” via email had led me to decide I will not do business with Jord again. I was not a new customer, but one who had made several purchases & would have continued to buy them. For the disagreement on the price they have lost a loyal customer & probably many years of sales.

Bad customer service experience