Woosender AIReviews of woosender.com

Reply from Woosender AIMar 16, 2026

Hi Michael, We take feedback seriously, so I wanted to clarify what actually happened here. According to our system logs, our team made multiple call attempts at the scheduled time, but each call was forwarded to voicemail. We also followed up with text messages to let you know we were attempting to reach you and to reconnect. In the screenshots from our system, you can see: • Several outbound call attempts made by our team • Each call being forwarded to voicemail • Follow-up messages sent shortly after to reconnect Here's the screenshots for proof: https://drive.google.com/drive/folders/1hjq61_Af6c2qDYJ81OuJZUgiNCYi0M5E?usp=sharing We understand missed calls can happen on either side, which is why our team attempted to call multiple times and then offered to reschedule. Our goal is always to respect people’s time and make sure they get the information they need before deciding whether WooSender is a fit. We never charge anyone before they’ve had a proper conversation with our team. If you'd still like to connect and see how the platform works, we’re happy to schedule another time that works for you.

Reply from Woosender AIJan 10, 2025

For anyone considering our services, we encourage you to reach out to [email protected] to review all calls and interactions with Spencer and Steve’s team. We’re also happy to provide performance KPIs for transparency. The timeline below clearly illustrates that the team did not fully engage with WooSender. They failed to show up for appointments booked by the AI and were not utilizing the system effectively. Steve, the Manager, explicitly shared that the team was reluctant to use WooSender and did not feel incentivized to use the service. Audit Summary Preview For Spencer Handley: Full Audit Link: https://docs.google.com/document/d/1eoyIVq19agMkaKmR-Hbo_df0ooLLN9cwFSTjtxBF0js/edit?usp=sharing - August 22, 2024 – 1 year License Agreement signed, invoice paid. - August 22, 2024 – Onboarding call with Mara (AI Specialist). Spencer (CEO) and Steve (Manager) received platform access and training resources, including the Appointment on Autopilot program and Conversational Ads training. - August 30, 2024 – Implementation call with Mara. Dashboard, workflows, and follow-up scripts were created. - September 3, 2024 – A2P registration for SMS/phone calls failed. Steve was responsible for updating compliance. - September 19, 2024 – A2P registration approved. Campaigns resumed with progress updates. Despite comprehensive training and support, KPIs indicated strong lead contact rates (far exceeding industry averages), but the team struggled with internal processes: - November 18, 2024 – KPIs: 2,052 contacts validated, 172 interested, and 66 appointments booked. Contact rate: 86% (compared to the 20% industry average). - December 3, 2024 – Despite further optimization efforts, the team’s engagement and lead disposition issues persisted, with 678 contacts validated, 71 interested, and 35 appointments booked. - January 7, 2025 – Threatened the WooSender team with writing negative reviews on BBB and Trustpilot if a refund was not issued. Final All-Time KPIs: - List added: 6,750 - Validated: 5,290 - Responded: 5,290 - Interested: 392 - Appointments: 150 WooSender successfully facilitated communication with 78% of leads well above the 20% industry average for cold lists. However, internal challenges within the team, including missed meetings and lack of incentive, impacted outcomes. It is disappointing to see our team publicly criticized despite offering continued support and an option for early contract termination outside the agreed 90-day cancellation window, which was declined. We remain open to discussing our service performance and invite anyone with concerns to contact [email protected].

Reply from Woosender AIDec 31, 2024

Thank you for sharing your feedback. We regret that your experience did not meet your expectations. Transparency and delivering quality service are our priorities, so we’d like to address the concerns raised and provide clarity regarding the timeline of our engagement and the circumstances surrounding your review. Timeline of Events October 22 – Onboarding We collaborated with you to ensure compliance with TCR requirements, set up your campaign registration, and establish workflows, including creating an offer message and communication systems. October 28 – Call with Listkit You independently agreed to purchase 5,000 leads from Listkit, a third-party lead provider we referred. While we facilitated the connection, we do not have control over the quality or targeting of the leads they provide. October 31 – Launch We implemented your campaign using the leads provided by Listkit. The leads were successfully imported and messaging was launched as planned. November – Optimization During November, we worked diligently to address your concerns regarding lead quality and response rates. We made updates to messaging, recommended new lead sources, and extended your billing by 30 days as a courtesy to give you additional time to refine and assess your campaigns. December – Cancellation On December 10, you formally requested cancellation, expressing dissatisfaction with the leads, which you noted were not targeted to your client avatar. While we attempted to address these concerns, including suggesting alternative strategies and tools, you confirmed your decision to cancel. Billing and Charges The bill you received after cancellation was for overage charges incurred during your use of the service. These charges were related to exceeding the agreed-upon usage limits while the campaign was active. No unauthorized charges were made. Clarification on Leads Listkit, as a third-party provider, is independent of our company. While they delivered the leads as agreed, we do not control the quality or targeting of these leads. It’s important to note that you did receive leads, but they were not aligned with your specific client avatar, which impacted their effectiveness. Commitment to Support Throughout our engagement, we took proactive steps to address your concerns, including offering personalized support, refining outreach strategies, and extending courtesy billing adjustments. While we regret that these efforts did not lead to your desired outcomes, we remain committed to supporting all clients with integrity and transparency. If you have further questions or would like to discuss this matter, please don’t hesitate to contact us directly.

Reply from Woosender AINov 5, 2024

Thank you for taking the time to share your feedback. At WooSender, we are committed to developing customized solutions for each of our clients and delivering exceptional results. We’re sorry that our approach did not meet your expectations. We’d like to address your concerns directly. Throughout our engagement, we took careful steps to understand your business objectives, including offering a complimentary billing delay to help allow your team time to implement our recommendations to get your campaign TCR approved. We crafted a strategy focused on optimizing your outbound list and campaign strategy as the most effective and sustainable path toward your objectives. Specifically, we recommended that you follow our recommendations to get you TCR campaign approved but found that your team failed to make the suggested changes required to get the campaign reviewed, as the Opt In Form and Correct Business Number were not updated. In our discussions, we highlighted the competitive landscape and recommended meeting with our team to best optimize and create a cohesive team strategy, which aligned best with the goals and limitations you set. Alternative strategies were presented for more aggressive positioning, but we wanted to be clear about the investments and competitive adjustments needed to achieve those results. You chose instead to remove support from your account and to move from our Platinum plan to our Gold plan. Our team worked diligently to design a plan that respected your preferences while aiming for the best possible outcome. Marketing success relies heavily on the market environment and the ability to adapt, and while our recommendations were structured to maximize impact within your guidelines, the results depend significantly on these external and internal factors. Additionally, you have consistently reached out to our team insisting on a refund, but you have been unable to share any part of our contract that we have not fulfilled. As per our contract we do not provide refunds, and in this situation, we cannot provide a refund because your team did not fulfill their end of their obligations. At WooSender, we pride ourselves on delivering data-driven strategies that have proven successful for a wide range of clients. While we regret that this approach didn’t meet your expectations, our commitment to transparency and results-oriented solutions remains unchanged. For anyone considering our services, please understand that we prioritize realistic, data-backed recommendations and that every client strategy is unique. If you have further questions, we’d be happy to discuss them.

Reply from Woosender AIAug 3, 2024

D.C., we sincerely apologize for the inconvenience you've experienced. Based on your review, it seems you may have signed up with a reseller of WooSender. While we don’t manage the support provided by resellers, as it's handled between you and them, we do offer Pro support for all customers who sign up directly with us. Our Pro support includes a dedicated AI specialist who will be assigned to your account, providing personalized assistance through one-on-one calls, texts, emails, and Zoom meetings. This ensures you receive the highest level of service and support from the start. We’re committed to resolving this situation for you. Please reach out to us at [email protected], and we will promptly investigate the reseller involved and assist you in transitioning to our Pro support. Our goal is to provide you with the exceptional service and support you deserve. Thank you for your patience and understanding. We look forward to helping you get the assistance you need.

Reply from Woosender AIApr 2, 2024

We appreciate your feedback and apologize for any confusion regarding our service offerings and pricing. Our aim is to provide transparent and valuable solutions to our clients, and we regret if we fell short of this commitment in your case. We take your concerns seriously and thank you for the feedback.

Reply from Woosender AIApr 2, 2024

We are truly sorry to hear about your disappointing experience with our presale process and the subsequent issues you faced. It is never our intention to misrepresent our products or to make any of our valued customers feel misled. We take your concerns seriously and thank you for the feedback.