Great
Based on 385 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
If you've never been to one of our stores, get ready to shop from the largest in-stock selection of flooring in New Jersey. At Worldwide, you'll find thousands of styles of wood, carpet, area rugs, ceramic tile, natural stone, vinyl and laminates to choose from in endless styles, colors and textures - and all at wholesale prices! There's no store quite like Worldwide, especially one that's open to the public. Visit our New Jersey locations in Edison, Fairfield and Lawrenceville.
Worldwide Wholesale Floor Coverings (worldwidefloors.com) has 385 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
385 approved reviews, newest moderated first
Harish
You have to be careful about carpet you have selected in store and one delivered to home may look different.
Reply from Worldwide Wholesale Floor CoveringsJun 9, 2014
Thank you for your feedback. If you feel there is a problem with the carpet you received, please contact your salesman. We want to make sure you are satisfied with tour purchase. Darren Braunstein Vice President Worldwide Wholesale Floor Coverings 732-906-1400 x117 [email protected]
Bruce
From Cindy the sales person, Alex the sales manager, Bernie the inside support To the installation team. They all great great
Maryanne
Just had our floors installed. We chose Armstrong's Tigerwood. It's absolutely beautiful. Installation was done in one day!
Anna U.
My sales consultant Christina Ratycz from the Fairfield location was excellent. She went above and beyond to accommodate me and my husband. She followed up with me on her day off. Thank you Christina for making my order go so smoothly. Anna Ugliarolo
indrani
I was scheduled for a floor installation by Worldwide on Tuesday morning 8 am-12 pm and a carpet install on Wed afternoon 1-5 pm (the times they gave when they called the previous night). When they did not show up till 11 am on Tuesday, I called the store, where the lady told me the installers were running late and would arrive between 1-3 pm. I waited. Around 2.30, I called to hear 'maybe they will arrive at 5 pm. You can reschedule if you want'. Hell no! I had stayed home from work and was getting the floor done by hook or by crook. Not once did the installer or the store call to tell me what was going on. I kept calling. And hearing bad news. They finally arrived at 5 pm, neither of them had a Worldwide shirt/ID, they barely spoke English, cursed while moving my furniture. They stripped the floor, then spent 20 minutes waiting for another truck to show up with the laminate before they could install. They were done at 7 pm (by then I had left the house for prior commitments). They did not complete the work, did not put the molding, did not clean the floor. I was not happy. I had complained to the install department in the evening; I gave a piece of my mind to the manager who called later that night. I waited with trepidation for Wednesday's experience, to see if it would be a repeat of Tuesday. By contrast, the carpet installers were more professional, communicated well, completed the work, came on time, even called me half an hour before arriving! They saved the store, and my opinion of them!!
Reply from Worldwide Wholesale Floor CoveringsMay 22, 2014
Indrani, Thank you for your feedback. I apologize for the delay on the initial day of installation. Meeting within our estimated appointment time is of critical importance to us. We have gone so far as developed an install tracking software, that allows our customers to track the installers location during the day, and provide a more real time estimate of when they will arrive. You can also enter your cell phone # to request a text message when he is on the way. This is available on our web site at: worldwidewholesale.com In any event, I hope you will consider us again in the future, as we truly value you as our customer. Thanks again for the feedback, Darren Braunstein Vice President Worldwide Wholesale Floor Coverings 732-906-1400 x117 [email protected]
Roger A.
Our sales person, Leslie was excellent. Went out of her way to get samples of what we had in mind. The work by the installers was good. I would use Worldwide again.
ALEJANDRO
We still waiting for molding for 2 doorways that they ran out when they installed the floor. Never imagined the big mess left in my house.
Reply from Worldwide Wholesale Floor CoveringsMay 19, 2014
Alejandro, Please email me your information (order #, phone #, or last name) so I can get your issue resolved. Thank you. Darren Braunstein Vice President Worldwide Wholesale Floor Coverings 732-906-1400 x117 [email protected]
Dean
Store experience was really great, salesman was very knowledgeable about the products. Then it went downhill. Store never called to say the carpet that had to be ordered came in until I called to check up. Installers that came out where horrendous. Just finished renovating the room and having the carpet installed was supposed to be icing on the cake. My walls have wallpaper on them and the installers where constantly dragging the carpet backing against the wallpaper and scuffing it. Who would of thought I should have put plastic on the walls before I had the carpet installed.
Reply from Worldwide Wholesale Floor CoveringsMay 17, 2014
Thank you for your feedback and sharing your comments about the installation. We strive to provide the best service in our industry and your comments will help us to improve. Please let me know if there are any issues we need to take care of regarding the installation. We would be happy to send another crew to address them. Once again, thanks for your feedback, Darren Braunstein Vice President Worldwide Wholesale Floor Coverings 732-906-1400 x117 [email protected]
