WorthpointReviews of worthpoint.com

Reply from WorthpointJun 17, 2019

Hello Mr., Gendron, We apologize for any confusion. After a review of your records we see you signed up for Worthpoint on 12-5-18. You then cancelled on 12-13-18 you were billed 1 time for this subscription. You created a new subscription on 1-11-19 and cancelled on 6-16-19. We have reviewed all of our support logs and could not find when you contacted Worthpoint to cancel. Can you please provide the date you reached out to us, and the method (e.g. by phone or by email) to cancel your account? Please provide the phone number or email address you used to contact us so we can research why you were not cancelled prior to 6-16-19. FYI you only get the last 90 days of data from eBay. We go back over 10 years. Thank you for your business. Have a great day. Worthpoint Customer Care Team ------ Thank you for your edited comment. Please send the documentation to [email protected] so we can verify. Obviously, we are trying to resolve as quickly and effectively as possible. Our support lines ae also available for us to continue to work through this.

Reply from WorthpointJun 5, 2019

Our Trial terms are intentionally clear: ---- "Your free trial expires after 7 days or you view 7 detail pages with listing prices. You will not be charged until your trial period is complete unless you activate your subscription before the end of your 7-day trial. At the end of your trial period, your credit card will be charged the amount due based upon your plan choice. Your membership will automatically renew. You can cancel anytime." ----- This is displayed at the top of the screen in the purchase process in very clear font. We are sorry the 7 day lookup over 7 day free trial is not enough for you but it was enough for you to see if the services are for you or not. Many dealers love our services and it has helped their revenue streams. We have over 470 million items in our database. What were you looking for that you could not find?

Reply from WorthpointAug 6, 2018

This is a false review. The service team explained there was an error on your activation and offered you one month free to fix the problem and you hung up on them. There was no resolution because our team was not allowed to. If you would like to call us back and finish the conversation we would be happy to discuss further with you. However, calling it a scam is not the most proficient way to resolve the problem. Thank you for the edited update. You hung up on the team before any resolution could take place. Feel free to call us back and we have no problem working with you. We have a great staff who remain courteous and professional to all customers.

Reply from WorthpointAug 3, 2018

We apologize for any confusion you may have encountered. After a careful review of your account log, we were unable to identify when you attempted to cancel your subscription. We can see you started your free trial on 6-28-18, at which time you used your 7 lookups by 6-30-18. When you selected your 8th look up you were provided a prompt which informed you your trial has ended to click Ok to continue with a paid subscription. You opted to continue with a paid subscription and looked up additional items until 7-06-18. You continued, after we canceled your account, to look up items on 7-11-18, 7-15-18, and 7-24-18. Your account was charged $39.99 as a result of you choosing this subscription and opting to continue with your paid subscription. We have canceled your account, and you will still have access until the end of the billing period you paid for 8-4-18.

Reply from WorthpointMar 15, 2018

Thank you for trying our services. We apologize for any confusion you may have experienced with the prices listed on the Worthpoint site. The prices listed on Worthpoint originate from variety of sources, Ebay being only one of them. Our data also comes from partners that you can find more information about here: https://www.worthpoint.com/data-partners. With over 390 million items and over 100,000 marks, autographs, patterns, and symbols listed on the Worthpoint site our Customers continuously find value in our site. We have thousands of Customers who have been with Worthpoint for over 10 years, who rely on our services on a daily basis to assist them with their business’s needs. We provide a free 7 look up or 7 day free trial for anyone who would like to see if our services can assist them with their price look ups. If during the free trial, a Customer decides our site cannot assist them, they can cancel at any time and not get charged. WorthPoint does provide the ability to report a listing if it's inaccurate, protected, or there are any issues. We welcome any of our Customers who are experiencing difficulties, or have questions about our site to reach out to us via email, or phone. We are in the business of information and making sure it's accurate with the help of our Customers. Please let us know if there is anything we can assist you with in the future. ---- This person clearly has a personal agenda. We have provided the information and have provided trust pilot proof of the inaccuracies of this review. We provide a free 7 day 7 lookup trial and there are plenty of opportunities to see if the service fits your needs or not. This allows customers to see if WorthPoint is right for them. This review is disingenuous. /---- WorthPoint does provide the ability to report a listing if it's inaccurate, protected, or there are any issues. We welcome any of our Customers who are experiencing difficulties, or have questions about our site to reach out to us via email, or phone. We are in the business of information and making sure it's accurate with the help of our Customers. Please let us know if there is anything we can assist you with in the future.