Reply from WorthpointApr 1, 2020
Hello Mr. Miller,
We apologize for any confusion.
After review of your records, we see you signed up for and cancelled WorthPoint under [email protected] on 12/04/19. There were no charges incurred on your account. When signing up for our free trial, the Terms and Conditions of the free trial are stipulated in red. If the account is not cancelled before the end of the free trial period, we assume the Customer would like to start a paid subscription. During the free trial, WorthPoint provides a “lookup ticker” to allow customers see how many price lookups are remaining during their free trial period.
During registration, the Customer is given the choice to select a monthly or an annual subscription, the billing method details are explained in detail before prior to selecting the “Confirm” button. Once the free trial of 7 price lookups or 7 days (whichever comes first) is complete, a button displays informing the customer the free trial has ended. This button displays “Activate your paid Membership”. Once activated, a message appears to let Customers know that they are entering into their paid subscription.
WorthPoint offers 3 ways to cancel an account which are, by phone, email, or website. After reviewing our logs, we could not locate any emails or calls, requesting cancellation, from the email address and phone number you provided. Customers wanting to cancel via website can do the following: Select “My Worthpoint” drop-menu> Select “My Account”> Select “Subscription Settings”> Select “Currency”> Select “Unsubscribe” (located at the bottom of the page). This information is also located in our FAQ section.
Once you cancelled your WorthPoint account on 12/04/19, a confirmation email of the cancellation was immediately sent to [email protected]. You may want to check your inbox or spam folder for that email. Thank you for your feedback.
Kind Regards
